Note: The job is a remote job and is open to candidates in USA. Milestone Technologies, Inc. is seeking a Program Manager for their AI Transformation Office in the Pharma sector. This role is responsible for the agile delivery of multiple AI workstreams, ensuring program governance, budget management, and effective stakeholder communication.
Responsibilities
- Own end-to-end delivery of the AI program across approximately four workstreams, establishing and managing program governance, steering committees and sponsor reporting to ensure strategic alignment, prioritization and executive visibility
- Build, maintain and evolve the AI program roadmap in line with R&D priorities; own the program budget, tracking spend, forecasting and reporting variances to sponsors and finance partners
- Working with the Director of Governance and Portfolio to embed and continuously improve agile ways of working (e.g. Scrum, Kanban, SAFe) across workstreams, running sprint planning, stand-ups, reviews and retrospectives, and coaching teams and stakeholders in agile principles
- Act as the primary point of coordination between the AITO, data scientists, ML engineers, R&D scientists, Digital/IT teams and external vendors, working with Change Management ensuring dependencies are identified and managed and that teams are resourced to deliver
- Proactively identify, track and mitigate program risks and issues, escalating appropriately, and ensure delivery is consistent with client's quality, compliance and data governance standards
- Provide clear, concise and accurate program status, milestones, risks and value updates to senior leadership and governance bodies, tailoring communication style to a range of technical and non-technical audiences
- Champion agile maturity and delivery excellence across the AI program, sharing lessons learned and best practice with the broader R&D and Digital community
Skills
- Experience leading complex programs is required
- Substantial experience (circa 8–10 years) leading complex, multi-workstream programs in an agile delivery environment, ideally including AI, ML, data or digital transformation initiatives
- Demonstrated ownership of program governance, budget and roadmap at a senior level, with a track record of delivering value to executive stakeholders under a high degree of scrutiny
- Strong working knowledge of agile frameworks and delivery tooling, with the credibility to coach teams and stakeholders in agile ways of working
- Excellent stakeholder management skills, with proven ability to build trusted relationships across technical (data science, ML engineering) and business (R&D, Digital/IT) functions, as well as with external vendors
- Working knowledge of change management, able to understand and drive change management activity across the agile program
- Strong financial acumen, with experience managing program budgets, forecasting and reporting
- Outstanding written and verbal communication skills, with the ability to translate complex or technical program information for senior and non-technical audiences
- Strong organizational and prioritization skills, with the ability to manage multiple concurrent workstreams and competing priorities
- Experience in Pharma is an advantage but not essential, any regulated sector is welcomed, provided it includes strong AI/technology program delivery
- Agile certification (e.g. Certified Scrum Master, PSM, SAFe)
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