Note: The job is a remote job and is open to candidates in USA. Mindspan is building a trusted, scalable healthcare system that delivers measurable outcomes for patients managing complex chronic conditions. The Program Manager will be part of the Operational Excellence function, focusing on improving data systems, vendor relationships, and cross-team efficiency initiatives to enhance operations in diabetes and cognitive care.
Responsibilities
- Be an integral part of Mindspan's Operational Excellence function, owning the infrastructure that keeps Operations running smoothly across both the diabetes and cognitive/dementia care lines of business
- Own and continuously improve operational dashboards and reporting (e.g., referral pathways, visit completion, provider asks, patient churn), partnering with Care Support and Expansion teams to define data requirements and ensure reporting is accurate, timely, and accessible
- Identify and resolve systemic inefficiencies across the ops team — tool consolidation, internal communication workflows, cross-team coordination — and own the framework for how SOPs are documented, versioned, and accessed
- Take end-to-end ownership of specific, time-bound programs (typically 3-6 months) as new priorities emerge, partnering with clinicians, operators, and cross-functional stakeholders to scope work, define success metrics, and build realistic project plans
- Pull, clean, and analyze data from multiple systems (EHR, spreadsheets, internal tools) in support of both ongoing dashboards and one-off program needs
- Navigate ambiguity and competing priorities, adjusting scope and approach as organizational needs evolve, and communicate status, risks, and recommendations clearly to executive stakeholders
- Operate independently with minimal day-to-day oversight, exercising sound judgment about when to escalate and when to drive forward
- As needed:
- Manage vendor relationships as needed supporting Operations (e.g., telephony, virtual mail, ticketing systems, translation services) — contract renewals, pricing reviews, escalations, and vendor evaluation
- Serve as the liaison between Operations and Revenue Cycle Management, ensuring billing-related workflows (CPT code alignment, prior authorization, claim documentation) are reflected accurately in SOPs, and escalating systemic issues
Skills
- Bachelor's degree required
- 4+ years of experience in program/project management, management consulting, business operations, or a related field
- 4+ years in healthcare, in some capacity
- Demonstrated ability to work independently and deliver results amid ambiguity and frequently shifting priorities
- Strong technical and analytical skills: advanced proficiency in spreadsheets (Excel/Google Sheets), experience pulling and structuring data from multiple sources, and comfort building reports and dashboards
- Excellent stakeholder management skills, with the ability to build trust and drive alignment across clinicians, operators, and executives
- Track record of taking a loosely defined problem and turning it into a structured plan with measurable outcomes
- Excellent written and verbal communication skills
- Comfortable in a fast-paced, high-growth startup environment where priorities can change quickly
- Early stage startup experience a plus
- SQL or other data tools a plus
Benefits
- 3 weeks of PTO in addition to 9 holidays and 2 floating holidays
- Mindspan-funded health benefits (medical, dental, vision) - starting at zero cost to you
- One Medical membership and Teladoc virtual care
- Therapy on your time with a free year of Talkspace membership
- Competitive Paid Parental Leave for parents
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