Note: The job is a remote job and is open to candidates in USA. Dentsu is hiring a temporary Program Manager for Merkle to lead complex, multidisciplinary marketing initiatives for US and global clients. The role oversees program strategy, client relationships, cross-functional teams, budgets, and delivery, with an emphasis on global CRM rollouts and UAT execution.
Responsibilities
- Develop comprehensive program strategies and roadmaps for complex, multi-channel marketing initiatives spanning digital, traditional, and experiential touchpoints
- Lead cross-functional planning sessions with creative, strategy, data analytics, technology, and media teams to ensure integrated program delivery
- Create and maintain detailed program charters, scope documents, and success metrics aligned with client business objectives
- Serve as the primary point of contact for assigned client stakeholders, building trust and maintaining strategic relationships across multiple markets
- Facilitate regular client communications, including client stakeholder presentations, program reviews, and weekly status sessions
- Help the working team navigate complex client organizational structures and cultural considerations for global programs
- Proactively identify opportunities for program optimization based on client needs and team outcomes
- Lead matrixed teams of 15-30 professionals across multiple disciplines, including creative directors, strategists, data scientists, developers, and media planners
- Coordinate resources across regional offices and time zones to ensure consistent program delivery
- Mentor junior project managers, providing guidance on best practices and career development
- Foster collaboration between internal teams and external partners, including vendors, production companies, and technology providers
- Oversee program execution, ensuring deliverables meet quality standards and deadlines across all workstreams
- Manage program budgets ranging from $1M-$3M+, including forecasting, tracking, and optimization recommendations
- Implement risk management strategies and contingency planning for complex, multi-phase programs
- Lead post-program retrospectives and capture best practices for future initiatives
Skills
- Bachelor's degree in marketing, Business Administration, Communications, or related field
- 5+ years of program management experience in marketing, advertising, or consulting environments
- Proven track record with programs where the agency acts as our clients' “PMO” and is an integral part of their multi-vendor delivery system
- Experience with a global CRM rollout and leading clients through the detailed steps and execution of the UAT process
- Advanced proficiency in project management tools (Jira a MUST
- Familiarity with marketing technology stacks including CRM systems, marketing automation platforms, data management and eCommerce tools
- Exceptional leadership skills with experience managing large, diverse teams in matrixed environments
- Outstanding written and verbal communication skills, with experience presenting to executives
- Proven ability to influence and drive consensus among stakeholders with competing priorities
- Cultural sensitivity and experience working across international markets
- Zephyr a plus
- Specific Microsoft Dynamics CRM experience a huge plus
Benefits
- Remote or Hybrid Depending on location
- Temporary employees are eligible for paid holidays in accordance with dentsu policy
- Temporary employees are eligible for safe and sick time
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