Note: The job is a remote job and is open to candidates in USA. Google Operations Center helps Google users and customers solve problems and achieve their goals through a culture of continuous improvement and collaboration. The Program Management Manager (Lead) will govern the front end of the marketing campaign lifecycle, lead US Marketing Program Management Managers, oversee intake and project pipelines, and align Google Marketing teams with global offshore production. The role also drives operational excellence, stakeholder engagement, and talent development.
Responsibilities
- Strategic Governance: Establish and oversee the governance framework for US-based MPMs. Lead high-level business reviews (WBRs, MBRs, QBRs) with Google Marketing stakeholders to communicate performance, surface risks, and plan for future growth
- Leadership of MPM’s: Formally manage, coach, and develop a team of MPMs. Foster a culture that emphasizes technical marketing expertise, proactive roadblock removal, and stakeholder management
- Intake & Pipeline Management: Own the end-to-end intake process. Ensure that marketing requirements are gathered with precision and that the project pipeline is balanced against global capacity. Act as the final authority on project prioritization and scope creep
- Global Partnership & Alignment: Ensure that the "handoff" from US Program Management to Offshore Production is seamless, standardized, and high-quality as needed
- Operational Excellence: Analyze operating data and project statistics to identify bottlenecks in the campaign lifecycle. Drive the redesign of intake infrastructure to increase scalability and automate manual requirement-gathering procedures
- Strategic Stakeholder Navigation: Act as escalation point for US-based Marketing leads. Influence marketing strategy by providing data-backed insights into campaign performance, system behavior, and delivery feasibility
- Career & Organizational Growth: Lead the talent strategy for the US MPM team, ensuring robust training, certifications, and a clear career growth trajectory for team members
Skills
- 10+ years of overall experience in managing teams, coordinating projects across multiple organizations/global functional teams with at least 6-8 years in email marketing
- Deep Domain Expertise in Marketing Automation: Comprehensive understanding of the technical requirements needed for global campaign execution (e.g., audience signals, dynamic content logic, and deliverability governance)
- MarTech Proficiency: Familiarity with enterprise marketing tools (e.g., Salesforce Marketing Cloud, Marketo)
- Expert Stakeholder Management: Proven track record of managing and influencing executive-level stakeholders (Directors/VPs) within a highly matrixed global organization
- Strategic Pipeline Oversight: Demonstrated ability to manage high-volume project intake and resource capacity planning across multiple business units
- Business Acumen: Experience in managing operational metrics, capacity alignment, and driving "Business Excellence" initiatives (SOPs, certifications, and process innovation etc)
Benefits
- Competitive wages and comprehensive health care including medical, dental and vision coverage
- Gender-neutral baby bonding leave
- 24-26 week birth-parent maternity leave
- Generous life, accident and disability insurance minimums
- For employees who work onsite: free meals and snacks, and fun onsite experiences
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