Note: The job is a remote job and is open to candidates in USA. USAJOBS is seeking a Program Analyst (Clinic Profile Manager) for the Department of Veterans Affairs, Veteran Health Administration. This role involves providing complex support related to provider profile management and ensuring the effective scheduling and performance monitoring of clinics.
Responsibilities
- Responsible for overall program management for the clinic maintenance process for the Facility and leads the facility's efforts to integrate profile management among healthcare providers, other facility staff, and patients
- Interpreting national policies and procedures, developing, and implementing local standards, defining requirements, and providing advice to top management on related issues pertaining to clinic/provider profile management
- Responsible for establishing and managing communication plans that identify target audience, appropriate messages, activities, and resources needed for effective communication, and communication plans for change management, incorporating multiple channels to manage expectations and disseminate project progress
- Overseeing clinic supervision to staff delegated to services performing clinic profile coordination and management functions
- Leading clinic profile team members to ensure analytics, goals, are being met using accurate and timely clinic management tools for their designated services/clinics
- Participating in Facility/VISN projects, task forces, and committees to problem-solve, educate, and implement software, data capture and scheduling directive matters
- Responsible for oversight of all clinic set up options, clinic profiles and outputs
- Assessing the best structure of clinics, based on national mandates and direction, facility needs, provider needs, patient needs, and data desired to be captured
- Responsible for ensuring appointment reminder systems are set up accurately for all outpatient clinic locations
- Coordinating with informatics for development and management of data systems, assisting and creating the basis for data driven decision-making of clinic profile operations management
- Identifying problems and applies analytical techniques, correcting negative trends and provides resolutions to system issues/malfunctions, to include encounter and transmission errors, clinic grids and other issues related to clinic profile management
- Developing and implementing an in-depth training program for the Facility to ensure staff are properly educated and accountable for clinical profiles, scheduling, and data management
- Coordinating quality assurance efforts through assessments of workflow and procedures to develop means of improving service delivery to customers
- Evaluating data capture outputs that includes but not limited to clinic utilization, accurate clinic parameters, program clinic naming standards, etc. to ensure facility compliance with scheduling directives and other national guidance as it relates to Clinic Profile Management
- Performs other duties as assigned
Skills
- You must be a U.S. Citizen to apply for this job
- To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment
- Selective Service Registration is required for males born after 12/31/1959
- Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
- Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
- To qualify for this position at the GS-09 level, you must meet one of the following: Specialized Experience, Education, or Combination
- To qualify for this position at the GS-11 level, you must meet one of the following: Specialized Experience, Education, or Combination
- A transcript must be submitted with your application if you are basing all or part of your qualifications on education
- Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment
- If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education
Benefits
- Telework: Ad-hoc
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
- This position is covered by locality-based comparability pay
- Receiving service credit for earning annual (Vacation) Leave (VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service). Such credit must be requested and approved prior to the appointment date and is not guaranteed.
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