Note: The job is a remote job and is open to candidates in USA. Morning Sun Financial Services provides Financial Management Services for participant-directed programs throughout the United States. The Program Administrator will lead and support the operation and growth of Financial Management Services programs in South Carolina, serving as a key contact for participants, employers, state agencies, and community partners. The role oversees program staff, coordinates enrollment and operations, provides training, monitors financial and compliance activities, and supports quality participant service.
Responsibilities
- Represent Morning Sun Financial Services with OIDD, case management agencies, participants, employers, and community partners
- Build relationships and support the growth of Morning Sun's services in South Carolina
- Identify opportunities to improve program operations and participant experience
- Maintain knowledge of applicable South Carolina program requirements and contractual obligations
- Provide responsive support and problem-solving for participants, employers, and employees
- Ensure participants and employers understand their roles and responsibilities in self-directed services
- Maintain professional, customer-focused communication and escalate concerns when appropriate
- Support the enrollment and onboarding of new participants and employers
- Review required documentation and assist with enrollment or paperwork issues
- Ensure employers receive information on program processes and timekeeping requirements
- Coordinate with internal departments to ensure paperwork, reports, authorizations, and processes are completed accurately and timely
- Communicate with case managers regarding authorizations, participant needs, budgets, and other program matters
- Facilitate communication between participants, employers, state agencies, and internal teams
- Provide training and education to participants, employers, employees, and program staff
- Develop or contribute to educational resources and provide guidance to Program Coordinators
- Monitor program and financial activity to identify trends, concerns, and opportunities for improvement
- Prepare required reports and track participant growth, billing, payroll, communication, and other program measures
- Monitor program operations for compliance with program rules, organizational policies, and contractual requirements
- Complete required state reporting and support audits, reviews, and other compliance activities
- Supervise, coach, and support Program Coordinators and other assigned staff
- Set performance expectations, monitor workload and performance, and promote accountability
- Foster a collaborative team focused on quality participant service and continuous improvement
Skills
- Valid US Driver's License and Valid Car Insurance
- Able and willing to travel throughout the State of South Carolina to support business needs
- Experience working with the Office of Intellectual and Developmental Disabilities (OIDD) and other South Carolina state and community partners
- Candidates must reside in South Carolina to be considered
- Monday- Friday: Daytime hours with occasional evenings per business needs
- Preferred candidates will have experience with: social work, direct care supervision, residential group home management, case management, and/or human service experience
Benefits
- Medical, Dental, and Vision insurance offered
- Paid Time Off including 16 hours of Paid Volunteer Time
- 401K plan with employer matching after 1 year
- Supplemental Insurance and Pet Insurance offered
- Childcare at Corporate Office for Employees
- Pet-Friendly Corporate Offices
- Fun events including: Annual Company Picnic, Wednesday Snack Days at Corporate Office, Annual Summer Bags Tournament, and more!
- MERSC Discounts at MN Events and Businesses
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