Note: The job is a remote job and is open to candidates in USA. NOCTI/NBS develops and delivers assessment and credentialing solutions for education, workforce development, business, and industry partners. The Program & Account Manager oversees assigned customer programs and projects, coordinates stakeholders and internal teams, manages delivery requirements, and strengthens long-term customer relationships while identifying opportunities for improvement.
Responsibilities
- Manage assigned customer programs and projects from planning through delivery, including scope, timelines, resources, budgets, risks, and changing priorities
- Serve as a primary point of connection for customers, stakeholders, and internal teams, ensuring expectations, responsibilities, and next steps remain clear and aligned
- Build and maintain strong customer relationships, identify needs and opportunities, and help translate feedback into improvements to programs, services, and the overall customer experience
- Coordinate cross-functional teams and organizational resources to keep work moving, resolve issues, maintain quality standards, and support successful outcomes
- Monitor program performance and effectiveness, identify opportunities for continuous improvement or expansion, and provide regular documentation and updates to stakeholders and leadership
Skills
- Relevant professional experience in program or account management, customer or partner relations, project coordination, education, workforce development, business, industry, or a related field
- An equivalent combination of education, training, and hands-on experience will be considered in place of a specific degree
- Demonstrated ability to build trust, understand customer and stakeholder needs, manage expectations, and maintain productive long-term relationships
- Effective organizational and project/program management skills, with the ability to manage multiple priorities, timelines, deliverables, budgets, and documentation simultaneously
- Excellent written and verbal communication skills, with the ability to communicate clearly with customers, partners, stakeholders, leadership, and cross-functional internal teams
- Sound analytical and problem-solving abilities, including the ability to clarify requirements, identify risks or concerns, evaluate options, and support practical solutions
- Ability to coordinate cross-functional work, align people and resources around shared objectives, and move programs and projects from planning through successful delivery
- High attention to detail and a commitment to quality, accuracy, consistency, and a positive customer experience
- Ability to recognize customer needs, emerging opportunities, and areas for improvement and translate them into actionable recommendations or next steps
- Confident presentation and facilitation skills, with the ability to engage varied audiences, represent programs effectively, and guide discussions toward productive outcomes
- Proficiency with standard workplace technology and the ability to learn customer relationship, project-management, documentation, reporting, and other organizational systems
- This is a full-time primarily remote position
- Team members are expected to be onsite at the NOCTI/NBS headquarters in Big Rapids, Michigan for occasional in-person meetings and events—generally fewer than five times per year
- The position also requires periodic travel for conferences, customer and partner meetings, presentations, and other program-related activities. Travel is expected to average approximately 20%, although frequency may vary based on business and program needs
- Experience working within business and industry, skilled trades, Career and Technical Education (CTE), workforce development, credentialing, assessment, or related education and training environments is a plus
Benefits
- Full-time primarily remote position
- Occasional in-person meetings and events at the NOCTI/NBS headquarters in Big Rapids, Michigan, generally fewer than five times per year
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