Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is hiring a Professional Services Program Manager to lead customer deployment, scale, and optimization programs throughout the delivery lifecycle. The role coordinates cross-functional teams, manages program resources, financials, risks, governance, and quality, and improves delivery through process innovation and automation.
Responsibilities
- Program & Lifecycle Orchestration: Oversee the end-to-end coordination and execution of complex, multi-project delivery programs, driving initial customer kickoffs, tracking critical milestones, and enforcing strict scope adherence to maximize customer value realization
- Strategic Resource & Financial Leadership: Manage the strategic allocation and scheduling of delivery consultants across portfolios while driving total financial rigor, including tracking program profitability, gross margins, bill rates, team hours, and resource utilization
- Proactive Risk Mitigation & Escalation Control: Identify, assess, and resolve complex technical and operational delivery risks early, facilitating rapid problem-solving sessions and managing high-visibility customer escalations to protect program stability and momentum
- Stakeholder Trust & Governance: Establish transparent governance cadences, executive reporting dashboards, and formal change management frameworks to ensure seamless alignment across client leadership, internal executives, and cross-functional teams
- Team Enablement & Mentorship: Provide operational support and strategic direction to empower deploy, scale, and optimize technical teams, while mentoring project managers and coordinators to elevate overall delivery capabilities
- Operational Excellence & Automation: Continuously evaluate and optimize program management methodologies, integrating best practices, post-engagement lessons learned, and modern automation tools (including AI) to enhance team efficiency and delivery speed
- Scope & Quality Assurance: Enforce strict quality assurance standards across all program deliverables prior to client sign-off, ensuring every engagement fulfills core security solution objectives and maintains customer satisfaction (CSAT)
Skills
- Bachelor's degree in Computer Science, Management Information Systems (MIS), Business Administration, or equivalent technical education and practical experience
- 8+ years of experience leading complex, large-scale (global) technology programs or cybersecurity professional services deployments involving multi-threaded projects, diverse technical teams, and cross-functional resources
- Proven capability to own and optimize program financials, including tracking margin health, controlling project burn rates, forecasting revenue, and maximizing resource utilization
- Advanced proficiency with enterprise program management and orchestration platforms (e.g., Smartsheet, Microsoft Project) alongside familiarity with integrating automation or AI-driven workflows to streamline delivery
- Exceptional written, verbal, and presentation skills with demonstrated success navigating high-stakes customer conversations, aligning executive stakeholders, and managing complex change
- Deep expertise in tool utilization, structured information gathering, risk management frameworks, and dynamic prioritization in fast-paced, shifting enterprise environments
- Active Project Management Professional (PMP®), Program Management Professional (PgMP®), or equivalent formal project/program management accreditation
- Advanced proficiency with Google Workspace (Drive, Docs, Sheets, Slides) for collaborative leadership and executive dashboarding
- Direct experience managing large-scale enterprise deployments within network security, cloud security, or enterprise SaaS environments
Benefits
- This role is remote.
- The offered compensation may also include restricted stock units and a bonus.
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