Note: The job is a remote job and is open to candidates in USA. SoTalent is seeking a Content Designer to create and maintain content across product experiences, help resources, knowledge bases, and technical documentation. The role partners with product, engineering, and customer-facing teams to improve content clarity, accuracy, discoverability, and support for AI-powered self-service.
Responsibilities
- Own the content strategy and execution for assigned product areas, ensuring consistency, accuracy, and usability across all customer-facing content
- Develop and maintain help center articles, product documentation, release notes, FAQs, and knowledge base content
- Create scalable content frameworks and standards that enhance discoverability and user experience
- Continuously evaluate content performance and recommend improvements based on customer feedback and usage trends
- Translate complex technical concepts, workflows, and product functionality into clear, actionable guidance for diverse audiences
- Create and maintain API documentation, technical references, and user-facing instructional content
- Develop in-app messaging, onboarding experiences, tooltips, and guided workflows that improve product adoption
- Ensure documentation remains current with product enhancements and feature releases
- Structure content to support AI-powered search, knowledge retrieval, and self-service experiences
- Optimize content organization, taxonomy, and metadata to improve findability and answer quality
- Collaborate with stakeholders to ensure content supports automation, AI-assisted user guidance, and self-service resolution goals
- Identify opportunities to improve content effectiveness through AI-driven insights and emerging best practices
- Partner closely with Product Managers, Engineers, Designers, and Customer Success teams to gather information and validate content accuracy
- Participate in product planning and release processes to ensure content readiness aligns with product launches
- Advocate for content best practices and user-centered communication across the organization
- Support internal knowledge-sharing initiatives and contribute to documentation standards
Skills
- 4+ years of experience in Content Design, Content Strategy, Technical Writing, Documentation, or a related field within a SaaS environment
- Proven experience creating customer-facing documentation and product content
- Strong ability to simplify complex technical information into user-friendly guidance
- Experience collaborating directly with product, engineering, and cross-functional teams
- Excellent communication, editing, and storytelling skills
- Content Design and Content Strategy
- Technical Writing and Documentation Management
- API Documentation
- In-App Copywriting and User Guidance
- Information Architecture and Content Structuring
- Content Optimization and Performance Analysis
- AI-Ready Content Development
- Knowledge Base and Help Center Management
Benefits
- Remote work (Continental U.S.)
Company Overview