Note: The job is a remote job and is open to candidates in USA. AlayaCare is a fast-growing SaaS company providing cloud-based technology to transform home healthcare. The Professional Services Consultant will lead customer implementations and projects, guide requirements, configuration, testing, training, and digital transformation, and advise customers while supporting professional services growth and team development.
Responsibilities
- Lead project teams through requirements gathering, workflow design, configuration, reporting, testing, and user training
- Serve as a trusted advisor to customers, addressing issues as they arise and escalating to the Project Manager when scope, timeline, or budget may be impacted
- Support customers through digital transformation across all aspects of their home care operations
- Partner with Account Managers to ensure a smooth transition for customers exiting the stabilization phase of their customer journey
- Contribute to the development of repeatable professional services offerings and packages
- Deliver data-driven consulting recommendations based on industry and segment best practices
- Develop customer testing and training plans, iterate on AlayaCare best practices, and support execution of the Professional Services Delivery Model
- Identify new Professional Services opportunities with existing customers and collaborate with senior team members to define and present proposals
- Support Implementation Specialists in learning the product and market and in delivering quality engagements
- Provide input into the development of new professional services offerings
- Offer ongoing coaching to Implementation Specialists on assigned projects, including documenting feedback for their managers
- Maintain up-to-date knowledge of and compliance with internal processes and procedures
- Perform other job-related duties as assigned
Skills
- 5+ years of relevant professional experience
- Bachelor's Degree (B.Sc., B.Comm., or equivalent)
- 3+ years of experience in SaaS consulting and/or health care implementations
- 2+ years of experience leading complex internal and external engagements, including functional and cross-functional teams
- Demonstrated passion for understanding customer business goals and challenges
- Ability to communicate effectively with customer leadership
- Proven ability to recognize and clearly articulate complex project-related problems
- Deep expertise in the AlayaCare platform and/or relevant functional areas
- Willingness and ability to travel and work weekends as required (go-lives are scheduled for weekends)
Benefits
- Remote work arrangement
- Mentorship, career mobility, and a promote-from-within philosophy
- Wellness Fridays
- Volunteer time off
- Flexible vacation
- Equity in a well-funded, scaling company
- Comprehensive health benefits, telemedicine, and lifestyle spending accounts
- Parental leave top-up and family support programs
- DEIB initiatives, employee-led events, summits, and social activities, both in-person and virtual
Company Overview