Note: The job is a remote job and is open to candidates in USA. Clinisys is a global provider of intelligent diagnostic informatics solutions, and they are seeking a Professional Services Consultant to deliver implementation and consulting projects. This role involves mentoring clients, optimizing workflows, and ensuring customer satisfaction through effective use of Clinisys products.
Responsibilities
- Consult pre-sale and post-sale with key stakeholders to ensure project scope aligns with contracted customer expectations
- Conduct implementations/upgrades demonstrating a thorough knowledge and understanding of department procedures and guidelines
- Leverage AI-enabled tools and Clinisys platforms to optimize implementation workflows, improve data analysis, and enhance decision-making during client engagements
- Guide the client in their decision-making to achieve maximum efficiency using Clinisys' best practice recommendations
- Conduct training for the client as part of the overall implementation/upgrade process
- Provide input to process improvements by monitoring both client and departmental feedback
- Travel to client sites to install Clinisys software products following department procedures and guidelines
- Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship
- Resolve project issues or determine when escalation to senior staff or management is required
- Collaborates with and mentors other Professional Services Consultants to expand their own and others' depth & breadth of Clinisys product knowledge
- Effectively organize and prioritize project tasks to ensure the timely completion of projects assigned
- Complete other projects as assigned
Skills
- Bachelor of Science in Chemical, Biological, or Environmental Sciences or Information Technology, or related degree
- 3+ years of experience in an Environmental Science Laboratory, knowledge of related standards and EPA testing methodologies
- 3 years of experience writing SQL queries (Oracle DB knowledge preferred)
- 3 years of experience with laboratory reporting tools (Telerik, Actuate, Crystal, etc.)
- 3 years of experience working with application interfaces (HL7, API, etc.)
- Ability to work independently and effectively manage projects and priorities from start to finish
- Strong understanding of client/workflow concepts relative to laboratory operations, Laboratory Information Management Systems, software applications, with some knowledge of instrument and 3rd party interfacing
- Ability to understand how multiple systems work together and the ability to make recommendations
- Strong communication and presentation skills with the ability to present to all levels of the organization
- Strong analytical and problem-solving skills
- Able to develop and improve workflow processes and procedures, and drive client process improvements
- 5 years of experience with administration of Laboratory Information Management Systems or Clinisys software products and one year working with Clinisys applications (Horizon/CLS, Sunquest)
- 1+ years experience with programming languages (C#, Java, Python, etc)
- 1 year of experience working in a consulting or implementation environment
- Experience or exposure to utilizing AI tools, like Co-Pilot, to streamline processes and communication
Benefits
- Health and wellness benefits
- 401 (k) Savings Plan
- Stock incentive programs
- Paid time off
- Parental leave
- Tuition assistance
- Your coverage will vary for part-timers, as you may be eligible for some of these benefits depending on your circumstances.
Company Overview
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