Note: The job is a remote job and is open to candidates in USA. Clear Capital is seeking a Junior Technical Product Manager to join its Product team and bridge engineering with Operations, Customer Success, and Sales. The role focuses on internal enablement through technical request triage, production support escalation management, technical requirements development, documentation, knowledge management, and team training.
Responsibilities
- Partner closely with Operations, Customer Success, and Sales teams to understand their technical pain points and internal tooling needs
- Translate internal business needs into clear, technical requirements and user stories for the engineering team
- Prioritize and maintain a backlog of internal technical requests, ensuring engineering resources are aligned with the highest-impact internal needs
- Act as the project manager for internal tech deliverables, ensuring smooth rollouts, conducting user acceptance testing (UAT), and communicating updates to stakeholders
- Act as the first point of contact for technical production issues escalated by internal teams
- Perform initial investigations of reported bugs, attempting to replicate issues and gather necessary technical logs or data before passing them to engineering
- Categorize and prioritize bugs based on business impact, severity, and frequency
- Keep internal teams continuously updated on the status of critical bugs, providing expected resolution times and temporary workarounds when applicable
- Develop, organize, and maintain a comprehensive internal technical knowledge base
- Write clear, digestible documentation that explains technical product capabilities, limitations, and workflows to non-technical audiences
- Create step-by-step guides for troubleshooting common customer issues to empower teams to resolve problems without engineering intervention
- Host training sessions for internal teams when major technical updates or new internal tools are released
Skills
- 2-4 years of professional experience in a technical support, business analyst, project management, or junior product management role
- A solid understanding of software development lifecycles (Agile/Scrum). You don't need to write code, but you should be comfortable discussing APIs, databases, and system architectures with engineers
- Strong written and verbal communication skills, with a proven ability to translate complex technical concepts into plain English
- A highly analytical mindset with a passion for digging into issues, finding root causes, and developing scalable solutions
- Ability to juggle multiple requests, bugs, and documentation tasks simultaneously without dropping the ball
- A deep appreciation for the challenges faced by customer-facing and operational teams, and a desire to make their jobs easier
- Experience with ticketing and product management tools (e.g., Jira, Zendesk, ClickUp) is a plus
- Experience in valuation, mortgage, fintech, or related industries is highly desired
Benefits
- Company profit-sharing bonus program
- Communication stipends
- Referral bonuses
- Comprehensive medical, dental, and company paid vision insurance
- 401(k) retirement plan with employer match
- Voluntary life and AD&D insurance options
- Voluntary supplemental insurances for accident, critical illness, and legal services
- Paid time off (PTO) and paid holidays
- Employee assistance and wellness programs
- Company paid short term disability coverage
- Company contributions to health saving funds (with participation in the high deductible health plan)
- Company paid access to Galileo for virtual primary care
- Company paid access to Rula for virtual mental health resources
- Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
- Career and skill development resources to help advance your career and personal growth.
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