Note: The job is a remote job and is open to candidates in USA. Komatsu is a construction and heavy equipment company that develops technology, equipment, and services for construction, mining, industrial, and related markets. The Product Support Sales Representative serves as a liaison with customers, driving parts and service sales, supporting equipment uptime, strengthening customer relationships, and expanding product support opportunities in an assigned territory.
Responsibilities
- Build and maintain strong relationships with existing customers, conducting regular meetings to address product support concerns and provide solutions
- Complete and maintain accurate machine record data for assigned customers using Komatsu database systems
- Promote branch service department capabilities through value-added programs and Komatsu’s technical expertise to increase service revenue
- Promote genuine Komatsu parts and competitive programs to maintain and grow parts sales
- Identify, create, and develop new customer contacts to expand the customer base and increase sales opportunities
- Partner with the sales department by providing insight into potential new and used equipment sales opportunities
- Research, compile, and present quotes for customers related to parts and service requests
- Prepare and maintain sales call reports, lost sales reports, and other documentation to ensure customer coverage and track market data
- Identify and communicate opportunities for improvement based on customer feedback and internal collaboration
Skills
- Strong working knowledge of equipment operations and mechanical functions
- Mastery of sales skills and techniques with demonstrated ability to grow business relationships
- Strong verbal and written communication skills, including proficiency with MS Office and CRM tools
- Self-motivated, results-driven, and able to work independently within an assigned territory
- Willingness to travel within the region to meet customer needs
Benefits
- Uncapped commission
- Day 1 Medical, Dental, Vision, Life & Disability Benefits
- Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
- Employee recognition
- Career development opportunities
- Excellent job security
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Company Overview