Note: The job is a remote job and is open to candidates in USA. Ascend Learning is a leading healthcare and learning technology company dedicated to providing outcomes-based solutions. The Product Solutions Consultant will support the implementation and adoption of competency programs for healthcare clients, working autonomously to configure programs and train users while ensuring a positive client experience.
Responsibilities
- Configure and build Competency programs in StaffGarden based on the agreed-upon program design, applying clinical knowledge to support best-practice structure and accurate platform setup
- Train end users and new organizations on how to use the StaffGarden Competency program, including ongoing maintenance, so clients can confidently own the program over the long term
- Support senior consultants and Account Managers in client design sessions and, occasionally, in Quarterly Business Reviews, contributing product and clinical context and helping clients adopt new features
- Perform quality assurance checks on Competency builds completed by the Support team, flagging issues and escalating complex design questions to senior consultants
- Capture client feedback during implementation and adoption, and relay it to senior consultants and the Product team to inform prioritization
Skills
- 3+ years in acute care nursing and 1+ years nursing professional development required; active RN license strongly preferred
- Bachelor's degree required
- Solid understanding of competency strategy and use cases in a healthcare setting
- Strong communication skills, with the ability to translate technical concepts into language end users can understand
- A self-starter who operates with minimal direction — comfortable navigating ambiguity, independently researching and troubleshooting problems, and driving work forward without close oversight
- A clinical perspective that helps guide clients on competency design and best practice
- Ability to travel up to 15% for client training and engagement
- Experience implementing or supporting SaaS solutions for clients, ideally including complex or multi-faceted technology platforms preferred
- Experience in or adjacent to healthcare and nursing professional development settings is strongly preferred
- Working familiarity with the StaffGarden Competency platform preferred, or the ability to ramp quickly on a configurable SaaS product
Benefits
- Health, dental, and vision insurance
- Company paid Life Insurance
- 401(k) with company match
- Paid time off and parental leave
- Employee assistance program
- Other employee wellness programs such as Headspace and Airvet
- Charitable matching program
Company Overview