[Remote] Product Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Teikametrics is revolutionizing retail through its Artificial Retail Intelligence platform for marketplace use cases. The Product Operations Analyst will monitor and investigate platform issues, analyze operational data, collaborate across Product and Engineering, and identify opportunities to improve product functionality and customer experience.

Responsibilities

• Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner
• Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution
• Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates
• Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience
• Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering

Skills

• 2–3 years of professional experience in a technical SaaS environment
• Hands-on experience providing technical support and troubleshooting SaaS applications
• Strong SQL knowledge for troubleshooting, data validation, and issue investigation
• Familiarity with JIRA, Confluence, or similar ticketing and support tools
• Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting
• Able to work independently with minimal supervision and effectively manage multiple support requests
• Familiarity with Amazon Seller and Vendor Central advertising platforms
• Familiarity with Walmart Seller Center and Supplier Portal advertising platforms
• Knowledge or experience with additional advertising marketplaces such as TikTok
• Experience in supporting e-commerce platforms such as Amazon, Walmart, or TikTok Shop is a plus

Benefits

• Every Teikametrics employee is eligible for company equity
• Remote Work Flexibility - Work from home or from our offices, with flexible remote options
• Broadband reimbursement
• Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family
• Crèche benefit

Company Overview

Teikametrics is an AI-powered marketplace optimization platform helping brands grow on marketplaces like Amazon, Walmart, and TikTok. It was founded in 2016, and is headquartered in Boston, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://www.teikametrics.com.

Company H1B Sponsorship

Teikametrics has a track record of offering H1B sponsorships, with 2 in 2024, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.