Note: The job is a remote job and is open to candidates in USA. Vori Health is an award-winning, nationwide, virtual-first musculoskeletal medical practice focused on evidence-based care that treats the whole person. The IT Operations Specialist will own day-to-day IT access control, administer identity and access systems, support employee onboarding and offboarding, resolve complex IT issues, and improve secure and reliable technology operations in a healthcare environment.
Responsibilities
- Manage Entra ID tenants, users, groups, licenses, and directory integrations
- Implement Role-Based Access Control (RBAC), manage identity lifecycles (joiners, movers, leavers), and perform access reviews/audits
- Configure and maintain Privileged Identity Management (PIM), Conditional Access policies, MFA, and SAML/OIDC SSO integrations for SaaS applications
- Administer workspace settings, user access, channels, and integrations
- Support secure and compliant access and application delivery practices across the organization
- Configure and support Access Management for applications procured by business to optimize, automate, and improve efficiency for onboarding and offboarding
- Ongoing management of administrative access controls to support application security, prevent data exfiltration, and maintain automated security and application patching
- Own and continuously improve end-to-end employee onboarding and offboarding processes
- Provision hardware, accounts, system access, and security controls for new hires
- Partner with People Ops, Security, and Compliance teams to ensure onboarding meets healthcare and privacy requirements
- Ensure timely deprovisioning and asset recovery during offboarding
- Support IT security initiatives aligned with HITRUST, SOC2, HIPAA and healthcare data protection standards
- Complete UAR access reviews, and documentation of IT processes and controls
- Partner with Security and Compliance teams to remediate risks and implement controls
- Serve as an escalation point for complex IT support issues across corporate and clinical teams
- Ensure high availability, performance, and reliability of core IT systems supporting telehealth operations
- Proactively identify operational gaps and implement improvements to reduce incidents and support friction
- Support a distributed, remote workforce with a focus on clinician and care team workflows
- Create and maintain clear IT documentation, runbooks, and standard operating procedures
- Help mature IT Access management practices (least privilege, RBAC, just-in-time access)
- Contribute to tooling evaluations and implementations as the organization scales
Skills
- 3+ years of experience in IT Operations, Security, or Access Control
- Strong experience administering Entra ID or similar cloud IAM solution
- Experience supporting remote-first or distributed teams
- Strong troubleshooting skills across SaaS applications, endpoints, and identity systems
- Excellent communication skills and a customer-focused mindset
- Experience operating in regulated environments (healthcare, fintech, or similar)
- Authorized or able to provide required documents to work in United States or Canada
- Remote work environment
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard
- Specific vision abilities required by this job include close vision requirements due to computer work
- Microsoft Certified: Identity and Access Administrator Associate (SC-300), MS-102 (Administrator Expert), or similar
- Knowledge of HITRUST, HIPAA, SOC 2, or healthcare IT compliance standards
- Experience with device management, MAM, and endpoint security tools
- ITIL or other ITSM framework exposure
Benefits
- 100% Remote
- Remote work environment.
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