Note: The job is a remote job and is open to candidates in USA. Splash Financial is a fintech company focused on simplifying lending and helping borrowers manage debt. The Product Manager will own the borrower servicing experience, leading discovery and delivery of customer-facing features, improving operational processes, and supporting partner onboarding and servicing platform enhancements.
Responsibilities
- Own the discovery and delivery of borrower-facing servicing features, with a focus on intuitive experiences that make it easy for borrowers to manage, repay, and stay on track with their loans
- Partner with lender implementation teams to translate partner servicing requirements into product requirements and support go-live delivery across credit union and bank partners
- Help maintain and evolve our servicing platform configuration, including loan settings, borrower communications, and platform-level changes
- Drive initiatives that reduce delinquency and improve payment behavior, including self-service improvements, payment plan optimization, and enrollment experiences
- Use AI tools to accelerate your own workflow, including drafting documents, synthesizing research, analyzing data, and automating repetitive tasks
- Develop working knowledge of loan sales, collections, and disbursements workflows, with growing ownership over time
Skills
- 2-5 years of product management experience in a fast-paced environment where you had real ownership and accountability for outcomes
- Demonstrated product craft: you can identify and frame problems clearly, translate them into executable requirements, and drive delivery within an agile PDLC
- A good eye for UX: you can articulate what makes an experience intuitive or broken and partner effectively with design
- Comfort using data to inform decisions and measure outcomes: you know how to ask the right questions, where to find the answers, and how to act on what you learn
- Clear, structured communication: you can translate between technical and non-technical audiences and keep stakeholders informed proactively
- Experience working with third-party platforms or vendors to ship product changes
- Proficiency with AI-powered productivity tools (e.g., Claude, ChatGPT, Copilot, Cursor) to accelerate research, analysis, and documentation
- Experience in fintech, consumer lending, or a regulated environment
- Familiarity with loan servicing, payments, collections, or capital markets
- Experience working with bank, credit union, or platform partners to deliver product changes
- Experience running A/B tests or product experiments to improve conversion, engagement, or user behavior
- Familiarity with data and BI tools and product analytics tools; SQL proficiency is a plus
Benefits
- This role may also be eligible for a bonus component tied to individual and company performance.
- Fully remote work freedom (for most roles)
- Flexible PTO + 9 company holidays
- Equity: Share in our start-up success
- Comprehensive and affordable insurance benefits
- Paid parental leave for both caregivers
- Essential modern equipment to get the job done
- Fully paid Claude subscription to supercharge your work
- 401(k) for your future savings
- Quarterly meet-ups: In person & virtual fun
- Awesome Splash swag to flaunt your team spirit
Company Overview
Company H1B Sponsorship