Note: The job is a remote job and is open to candidates in USA. Neura Health is a virtual neurology practice hiring a Product Operations Manager to build its product management function and infrastructure from scratch. The role owns the product roadmap, requirements, product processes, and vendor decisions, while shipping improvements to patient follow-up, provider workflows, and AI-powered automation.
Responsibilities
- Own the full product roadmap: Maintain and prioritize a single, transparent product roadmap across all of Neura's product surfaces — patient-facing, provider-facing, partner-facing, and internal ops tools. Ruthlessly prioritize based on visit retention impact, provider efficiency, and business outcomes. Communicate the roadmap clearly to leadership, engineering, and the broader team
- Write every PRD — and write them well: You are the author of every product requirements document at Neura. That means clear problem statements, well-defined user stories, precise acceptance criteria, and explicit success metrics. You document decisions, edge cases, and tradeoffs so that engineering can execute without ambiguity and so that future teams understand why things were built the way they were
- Build the product management system: Introduce the tools, processes, and cadences that give engineering clarity and velocity. Own the adoption of a project management system (Linear, Jira, or equivalent) — set it up, get buy-in, and make it the team's source of truth for priorities, sprint planning, and progress. Design the operating rhythm: backlog grooming, sprint reviews, async updates. Make it lightweight but rigorous
- Drive build vs. buy decisions with rigor: Neura moves fast but we make thoughtful vendor decisions. When a new capability is needed, you own the evaluation: you scope what we need, identify the best options (build, buy, or partner), talk to vendors, stress-test integrations, and make a recommendation with a clear rationale. You are creative, thorough, and unafraid to choose the unconventional path if it's the right one
- Ship products that move visit retention and follow-up rates: This means owning the follow-up booking experience, in-app nudges, provider scheduling tools, care plan visibility, and any other product surface that influences whether a patient returns. You understand the full patient journey and you ship things that change behavior
- Improve provider workflow efficiency: Providers are the core of what Neura delivers. Your product work should make their clinical day faster, clearer, and less administratively burdensome — better note templates, smarter handoff flows, streamlined order management, AI-assisted documentation. You will work directly with providers to understand their pain points and you will ship solutions that show up in their daily experience
- Train and empower Support Teams: Improve the Product for internal teams that use it daily. You'll train our teams on newly shipped product updates including knowledge checks and feedback sessions
- Own Customer Satisfaction: Mine customer satisfaction data from NPS, CSAT, google reviews, etc. and transform feedback into actionable insights and future enhancements
- Lead AI and automation initiatives: You are genuinely excited about what AI can do in healthcare — not as a buzzword, but as a lever to eliminate redundant manual work, extend the reach of great providers, and improve patient outcomes. You will identify the highest-value automation opportunities across the product, define the requirements, evaluate AI tools and vendors, and work with engineering to ship them. This includes workflow automation, clinical documentation assistance, referral routing, patient communication, and more
- Partner with engineering and ops: You are the connective tissue between what the business needs and what engineering builds. You give engineers clarity, protect their focus, and celebrate their output. You are a deeply trusted partner to the ops team — you understand operational workflows well enough to know when a process problem needs a product solution, and vice versa
Skills
- 4+ years of product management experience, with at least 2 years at a high-growth startup where you owned product and process end-to-end
- You have worked in a scrappy environment where you had to figure things out without a large team behind you
- A portfolio of PRDs you are proud of — detailed, clear, user-centered, and tied to measurable outcomes
- Demonstrated experience shipping features that measurably changed user behavior — ideally around engagement, retention, or workflow efficiency
- Hands-on experience with modern PM tooling: Linear, Jira, Notion, or equivalent
- You have set up a project management system, not just used one someone else built
- Strong build vs. buy judgment — you have run vendor evaluations, made the call, and been accountable for the outcome
- Ability to mine customer satisfaction data from NPS, CSAT, google reviews, etc. and transform feedback into actionable insights
- Genuine enthusiasm for AI in product — you have shipped AI-powered features or automations, or you have a deep working knowledge of what's available and how to evaluate it
- Excellent written communication — you can write a PRD, a strategy doc, and a Slack update with equal clarity
- Documentation is a craft you take seriously
- Experience training and/or supervising front-line support teams
- You can build training based on a product launch, run knowledge checks, and identify areas for improvement
- You're comfortable moving through a CRM
- You are a strong cross-functional collaborator who earns trust quickly
- Bias to action and low ego — you'll jump in on whatever is needed, you ship fast, and you learn from what doesn't work
- Experience working in healthtech, clinical operations, or a similarly regulated, high-stakes domain is a strong plus
Benefits
- Equity
Company Overview