Note: The job is a remote job and is open to candidates in USA. OncoHealth is hiring a Letter Operations Program Manager to modernize and scale letter generation, with a focus on its V2 architecture and NewUM migration. The role coordinates compliance, client support, prioritization, technical roadmapping, and testing across Operations, Technology, Compliance, and Client Success.
Responsibilities
- Work with Compliance team to summarize existing compliance letter requirements by LOB, state and plan
- Create a plan and methodology to assess risk areas and points of potential divergence for current letters from requirements and best practices
- Leverage prioritized gap analysis to prioritize engineering requests for remediation of issues with current letter templates
- Define a go-forward process for aligning compliance updates with Client Success communications, Engineering intake and prioritization and operational adoption
- Serve as the primary resource for client letter-related requests and guidance
- Lead client meetings to facilitate letter creation, updates, and remediation
- Ensure consistency of approach across new implementations and existing clients
- Organize and prioritize letter-related requests across all clients
- Align with Client Success, Operations, and Technology teams to confirm priorities
- Maintain transparency and documentation of prioritization decisions
- Develop a deep understanding of current V1 and V2 letter solutions, documenting strengths, limitations, and pain points
- In partnership with Operations, Product and Engineering teams, create a prioritized roadmap for the V2 architecture that supports and aligns with NewUM migration
- Develop technical proficiency in V2 letter architecture
- Evaluate and classify change requests, using T-shirt sizing
- Maintain a centralized log of letter requests, tracking status, prioritization, and dependencies
- Define a standardized UAT signoff process for letter updates
- Support both tech-enabled and manual UAT workflows
- Ensure thorough validation and auditability before production release
Skills
- Bachelor's degree required
- Typical years of experience are 5-7 years in a related field
- Project management and business analysis skills
- Systems/Tools: Project management solutions
- Master's degree (MBA, MHA or similar) strongly preferred
- PMP certification strongly preferred
- PROSCI
Benefits
- Remote, hybrid, or in-office work options; open to employees nationwide, with work primarily in the Eastern and Central Time Zones.
- Full benefit package on your first day.
- Company bonus.
- Access to modern and engaging offices.
- Collaborative environment with social activities and community events.
Company Overview
Company H1B Sponsorship