Note: The job is a remote job and is open to candidates in USA. Blue Cross Blue Shield of Massachusetts is a healthcare insurer focused on transforming healthcare and improving member outcomes. The Product Manager, Navigation & Guidance Solutions, develops, implements, and manages digital healthcare products supporting navigation, consumer engagement, affordability, quality, and member experience. The role leads cross-functional product initiatives, manages requirements and performance analysis, and supports stakeholders, vendors, sales, and compliance activities.
Responsibilities
- Support the development, enhancement, implementation, and management of digital healthcare products and navigation solutions
- Lead cross-functional initiatives and collaborate with internal stakeholders to support product strategy and execution
- Serve as a subject matter expert on assigned products
- Support business case development, KPI tracking, and financial and operational analysis
- Gather and document business requirements and support solution development for product enhancements or development of new products and services
- Ensure alignment with regulatory and compliance requirements
- Serve as a product expert; support Sales, broker, and account management efforts through presentations, training, and RFP responses
- Contribute to product positioning materials and internal communications
- Monitor product performance, market feedback, and operational considerations to identify new areas of opportunity or enhancements
- Build strong collaborative relationships across teams
Skills
- Strong knowledge of healthcare, health insurance products, provider networks, or healthcare delivery systems
- Strong communication, presentation, analytical, and organizational skills, with the ability to communicate effectively at all levels, including senior management
- Comfortable independently problem solving and escalating as appropriate for strategic guidance
- Ability to manage multiple priorities in a fast-paced environment
- Ability to communicate complex healthcare concepts clearly and effectively to all levels
- Demonstrated initiative and willingness to learn and grow within a product management environment
- Proficiency with Microsoft Office applications including Excel and PowerPoint
- Bachelor's Degree required
- 3–6 years of relevant healthcare, product, operations, consulting, or business experience
- Experience with health insurance products and services
- Familiarity with project management practices and tools (such as JIRA and Microsoft Project) is helpful but not required
- Experience working with or managing vendors in the medical, health insurance products, and/or financial spaces is helpful but not required
Benefits
- This position is eligible for the Flex persona, with a hybrid model: those living within 50 miles of a BCBSMA office (Boston or Hingham) are required to work in office twice a week, while those living farther than 50 miles will work remotely with a requirement to visit the office quarterly.
- This job is also eligible for variable pay.
- Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
- Investing in your development and providing the necessary resources to enable your success.
- Opportunities for employees to forge their unique career path.
- Work/life balance support.
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