Note: The job is a remote job and is open to candidates in USA. CentralSquare Technologies develops mission-critical software that supports public servants and helps communities become safer and stronger. The Product Manager will own the strategy, lifecycle, roadmap, execution, customer engagement, and go-to-market activities for Pro Suite, a public safety software platform encompassing Computer-Aided Dispatch, Records Management, and Jail Management systems.
Responsibilities
- Define and own the Pro Suite product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
- Independently manage the full Pro Suite product lifecycle, from concept and business case through launch and ongoing optimization
- Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy
- Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap
- Establish success metrics and KPIs to measure Pro Suite's performance, adoption, and business impact
- Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
- Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria
- Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements
- Evaluate and champion opportunities to embed AI and automation into Pro Suite to improve dispatcher efficiency and outcomes
- Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
- Lead sprint planning, backlog grooming, and release planning activities with development teams
- Coordinate the marketing of Pro Suite with our marketing team, including positioning, market segmentation, launch plans, pricing, and distribution strategy
- Partner with marketing and sales to develop go-to-market strategies, messaging, and packaging for new features and releases
- Prepare for and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
- Gather customer feedback through on-site visits, user interviews, and advisory board sessions, serving as the voice of the customer internally
- Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
- Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
- Provide product training and enablement to internal teams and customers
- Participate in RFP responses and strategic customer engagements
- Perform all other duties as assigned
Skills
- 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
- Hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (such as AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features) is required for this role
- Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
- Demonstrated success owning and delivering products from concept through launch
- Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
- Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
- Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
- Ability to travel for customer visits, conferences, and team meetings
- Experience with public safety, emergency services, or government technology solutions
- Technical background or ability to understand complex system architectures and APIs
- Familiarity with CAD (Computer-Aided Dispatch), 911, or mobile systems
- Experience managing products in highly regulated or compliance-driven industries
- Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product
Benefits
- Mentorship
- Learning programs
- Clear paths for advancement
- Tuition reimbursement
- Parental leave
- Paid volunteer hours
- Unlimited PTO
- Flexible work environment, whether you’re in the office or remote
Company Overview
Company H1B Sponsorship