Note: The job is a remote job and is open to candidates in USA. Hometown is a trusted leader in the education space, dedicated to empowering schools with digital tools for ticketing and event management. The Product Manager will own the fan and mobile experiences, overseeing the entire fan journey and leading cross-functional teams to enhance engagement and revenue opportunities.
Responsibilities
- Establish a clear, compelling vision for how Hometown should serve fans and mobile users over the next several years
- Translate company strategy, customer needs, market trends, and product data into a focused roadmap
- Identify and evaluate new opportunities related to fan engagement, personalized communication, loyalty, offers, monetization, and school revenue
- Lead discovery with fans, athletic directors, event staff, and internal teams to uncover meaningful problems and validate potential solutions
- Partner closely with design and engineering to deliver intuitive, accessible, reliable, and scalable experiences
- Define measurable outcomes for major initiatives and use qualitative and quantitative evidence to evaluate results
- Improve key moments in the fan journey, including event discovery, checkout conversion, ticket retrieval, venue entry, and return engagement
- Help schools better understand their audiences through fan insights, segmentation, purchase behavior, and attendance patterns
- Make thoughtful tradeoffs across customer value, business impact, technical complexity, and speed
- Communicate product strategy and recommendations clearly to executives, engineers, designers, go-to-market teams, and customers
- Mentor developing product managers and contribute to stronger product practices across Hometown
- Use modern AI tools to accelerate research, analysis, prototyping, documentation, and product decision-making
Skills
- The product strategy and roadmap for Hometown's fan and mobile experiences
- The end-to-end fan journey, including event discovery, checkout, ticket access, transfers, mobile wallets, gate entry, and post-purchase engagement
- Mobile event-management experiences that help athletic directors and event staff operate effectively while on the go
- Growth and engagement opportunities that increase conversion, repeat attendance, fan loyalty, and revenue
- The use of fan behavior, purchase patterns, and event data to provide schools with useful insights and actionable recommendations
- Product experiences that cross Fan, Gate, Box Office, Engage, payments, reporting, and identity
- The metrics and learning agenda used to evaluate product performance and guide future investment
- Establish a clear, compelling vision for how Hometown should serve fans and mobile users over the next several years
- Translate company strategy, customer needs, market trends, and product data into a focused roadmap
- Identify and evaluate new opportunities related to fan engagement, personalized communication, loyalty, offers, monetization, and school revenue
- Lead discovery with fans, athletic directors, event staff, and internal teams to uncover meaningful problems and validate potential solutions
- Partner closely with design and engineering to deliver intuitive, accessible, reliable, and scalable experiences
- Define measurable outcomes for major initiatives and use qualitative and quantitative evidence to evaluate results
- Improve key moments in the fan journey, including event discovery, checkout conversion, ticket retrieval, venue entry, and return engagement
- Help schools better understand their audiences through fan insights, segmentation, purchase behavior, and attendance patterns
- Make thoughtful tradeoffs across customer value, business impact, technical complexity, and speed
- Communicate product strategy and recommendations clearly to executives, engineers, designers, go-to-market teams, and customers
- Mentor developing product managers and contribute to stronger product practices across Hometown
- Use modern AI tools to accelerate research, analysis, prototyping, documentation, and product decision-making
- You have 4 or more years of product management experience, or equivalent experience demonstrating a strong level product ownership
- You have successfully owned and evolved a complex product area with meaningful customer and business impact
- You have shipped consumer mobile or mobile-first experiences and understand what makes them fast, intuitive, reliable, and trustworthy
- You are comfortable working across consumer and B2B workflows, balancing the needs of end users, customers, and the business
- You think strategically and can convert an ambiguous opportunity into a clear product direction and actionable roadmap
- You combine strong product judgment with customer research, behavioral data, experimentation, and business analysis
- You understand consumer growth concepts such as conversion, activation, engagement, retention, segmentation, and monetization
- You are an excellent writer, communicator, and storyteller who can build alignment without relying on authority
- You collaborate effectively with engineering and design and have enough technical fluency to lead complex, cross-platform initiatives
- You are highly self-directed and bring recommendations and solutions, not just questions and status updates
- You enjoy mentoring others and helping raise the quality of product thinking across a team
- You are curious about new technology and use AI tools thoughtfully to improve the speed and quality of your work
Benefits
- Flexible PTO with no annual maximum.
- 13 holidays and extended winter break.
- 401(k) - up to 4% match.
- Medical, dental, and vision insurance plans offered.
- Employer HSA contribution.
- Opportunities for virtual and in-person collaboration/social events.
Company Overview