Note: The job is a remote job and is open to candidates in USA. Lilli develops apps and services for carers, families, and public sector products. The Product Manager will own the Family product area, managing the full product lifecycle from discovery through delivery and continuous improvement while using customer research, analytics, and experimentation to improve activation, engagement, retention, and customer experience.
Responsibilities
- Own the Family product area within Lilli's wider product strategy, and work with the Head of Product to define how it connects with our public sector offering
- Build a deep understanding of families and carers — their needs, behaviours, motivations, and the reasons they disengage
- Own the customer journey end-to-end: from proposition and onboarding through to regular use, engagement and retention
- Identify and prioritise the problems worth solving, using interviews, observation, product analytics, support feedback and experimentation
- Turn ambiguous customer problems into clear product hypotheses, requirements and measurable outcomes
- Shape solutions in close partnership with Engineering, Data Science and Design, from discovery through delivery
- Make clear prioritisation and scope trade-offs within your product area
- Define success metrics and use data to understand whether what you've built is working
- Run experiments to improve activation, engagement, retention and overall customer experience
- Partner with Commercial, Marketing, Customer Success and Operations to make sure the whole proposition works — not just the software
- Bring customer evidence and product learnings back to the Head of Product and wider business, and challenge assumptions when the evidence points elsewhere
Skills
- You've owned and grown consumer products, and understand what makes them work: proposition, onboarding, activation, engagement and retention
- You're comfortable using product analytics and customer research to make decisions, not just gather requirements
- You can turn ambiguous customer problems into clear priorities — and clear products
- You've worked closely with engineers, designers and data teams throughout the product lifecycle
- You're comfortable experimenting, learning fast, and changing direction when something isn't working
- You have strong product judgement, and can tell the difference between what customers ask for and the problem they actually need solved
- You care about simple, high-quality customer experiences
- You communicate clearly, and can challenge colleagues and stakeholders constructively
- You measure success by customer and business outcomes — not features shipped
- Experience with design, AI or data-driven products, connected devices, healthcare, or other products where trust is essential — valuable, but not required
Benefits
- Remote company with flexible working hours
- Everything needed to set up at home, as the company does not have an office
- Regular company gatherings to collaborate, review, plan progress, and celebrate teammates and successes
- A supportive and inclusive working culture
- Unlimited Work Away from Home days
- 28 days’ annual leave plus bank holidays
- Health Cash Plan
- Electric Car Scheme
Company Overview
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