Note: The job is a remote job and is open to candidates in USA. EverDriven provides alternative student transportation services for school districts and students facing transportation barriers. The Customer Success Manager drives customer growth and retention by managing client relationships, renewals, pricing, RFPs, risk mitigation, education, and cross-functional solutions while identifying upselling and cross-selling opportunities.
Responsibilities
- Implements strategies and processes that deliver consistent customer satisfaction and retention
- Owns account relationships, strategy, pricing – including managing contract renewals and RFPs
- Proactively engages and builds relationships with decisions makers and all levels of school district personnel
- Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
- Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
- Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
- Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
- Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
- Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth
Skills
- This is a remote role, but candidate must reside within Florida or Virginia markets
- Bachelor's degree and/or equivalent relevant years of experience
- Minimum of 5 years' experience in a business development or customer success role
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
- Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
- Proactive and self-motivated with a passion for customer success and a track record of achieving goals
- Valid US driver's license in good standing, required
- Position will be remote/WFH and requires up to 33% travel
Benefits
- Bonus potential
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Flexible Time Off (FTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
- This is a remote role
Company Overview