Note: The job is a remote job and is open to candidates in USA. H&R Block is a tax services company evolving its business through human expertise and digital innovation. The Product Manager leads a cross-functional team from product discovery through delivery, owning opportunity validation, initiative briefs, backlog prioritization, milestone reviews, OKRs, and product outcomes. The role partners closely with design, engineering, and leadership while applying data-driven decision-making and modern product development practices.
Responsibilities
- Run product discovery: surface and write up opportunities in the customer's voice, tag them to the relevant part of the customer journey, and map the assumptions beneath each one by risk category (e.g. desirability, feasibility, defensibility, viability) and strength of supporting evidence
- Decide whether each initiative is a validation test (to reduce uncertainty before committing) or a committed build, and defend that call to the team and to leadership
- Write the brief for each initiative: the outcome hypothesis ("If we do X, we expect Y, measured by Z"), the problem statement, the assumption map, and - for validation tests - a pre-declared pass/fail/inconclusive threshold, locked before the build begins
- Write user stories, requirements, and acceptance criteria that translate cleanly into tracked tickets and automated tests, and keep the definition of done clear and role-tagged across product, design, and engineering
- Drive the team through a recurring build cycle: a prep phase (retro, lock scope, initial scope review) and a build phase (build, test, demo), and lead the milestone reviews - scope locked, design aligned, build validated on device with learnings captured
- Prioritize the backlog using a scoring model and bet type, balancing scope, schedule, quality, and risk across the team's opportunities
- Work daily with embedded design and engineering partners to pressure-test technical and design feasibility before a bet is locked, not after
- Bring data-driven recommendations to leadership through a clear decision framework — know when you’re the one driving a decision, the one approving it, or simply informed of it
- Own the team's OKRs and the accountability for both each cycle's immediate verdict and the longer-term product outcome
- Grow your product craft alongside the team's discovery-to-delivery operating model, as well as adjacent disciplines like Agile, Lean, and DevOps
Skills
- Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
- Demonstrated decision making, analytical, and problem-solving skills
- Comfort leveraging AI tools throughout the product development lifecycle, with a curiosity for emerging technologies and ability to apply them to improve outcomes
- Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
- Introduction to formal product management methodologies
- 3 years minimum related work experience
- Proficiency with Microsoft Office software and product planning tools
- Experience building or contributing to AI-powered product experiences, with an understanding of how AI can enhance customer value
- Introduction to structured technology delivery/software development lifecycles
- PMP certification, or equivalent, or completed work towards PMP certification, or equivalent
Benefits
- Comprehensive benefits
- Medical and prescription drug coverage for qualifying associates and/or their eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Remote work
Company Overview
Company H1B Sponsorship