Note: The job is a remote job and is open to candidates in USA. Habitat Health provides comprehensive, coordinated medical and social care for older adults through the Program of All-Inclusive Care for the Elderly (PACE). The Product Manager, Strategic Technology Applications will own the strategy, roadmap, delivery, adoption, and iteration of enterprise applications supporting clinical, operational, growth, and administrative workflows.
Responsibilities
- Own the product vision, strategy, and roadmap for a portfolio of strategic technology applications, including but not limited to call/communications platforms (TalkDesk), CRM platform (Salesforce), EHR platform (Epic)
- Translate operational, clinical, and growth stakeholder needs into a prioritized backlog and roadmap, balancing quick wins against longer-term platform investments
- Define and track success metrics — adoption, utilization, satisfaction, and operational impact — to measure product performance and guide iteration
- Maintain a clear view of the application portfolio's health, dependencies, and integration points (e.g., Salesforce and ancillary clinical/communications tools) to ensure data integrity and a cohesive experience across platforms
- Run discovery with clinical, operational, and growth stakeholders to surface pain points, validate requirements, and shape well-scoped product requirements and user stories
- Partner with internal analysts (e.g., CRM Admin, EHR Support Analyst, etc.) and external vendors to scope, prioritize, and deliver configuration changes, integrations, and new features
- Own backlog grooming, sprint/release planning, and prioritization decisions using tools like Jira
- Lead or co-lead technology application implementations for new PACE center launches, including configuration, workflow validation, user acceptance testing, and go-live support
- Build repeatable implementation and product-launch playbooks that support Habitat Health's continued growth
- Own day-to-day vendor relationships for managed applications, including performance management, escalations, contract oversight support, and roadmap alignment
- Evaluate and recommend new technology solutions in partnership with the Director of Strategic Technology Applications; support build-vs-buy assessments and vendor selection
- Serve as a trusted product partner for clinical, operational, and growth teams, translating their needs into the roadmap and communicating trade-offs clearly
- Represent the Strategic Technology Applications product portfolio in cross-functional forums, governance bodies, and project teams
- Partner with training and enablement resources to design rollout, onboarding, and training plans for managed applications across clinical, operational, and administrative end users
- Track adoption metrics and gather user feedback; feed insights back into the roadmap and configuration priorities
- Own change management planning for major releases, feature rollouts, and workflow redesigns
- Maintain clear product documentation, including roadmaps, requirements, release notes, and user-facing support materials
Skills
- Remote; requiring regular travel for onsite go-lives, department rounding and other support activities as needed
- 5+ years of experience in product management, with hands-on ownership of the roadmap and lifecycle for enterprise or B2B SaaS applications; healthcare or health IT experience strongly preferred
- Demonstrated experience managing or launching SaaS/cloud-based applications (experience with call center platforms, CRM, or clinical ancillary systems a plus)
- Strong command of product management fundamentals: discovery, prioritization frameworks, roadmapping, backlog management, and agile delivery (Jira or similar)
- Proven ability to translate business and clinical requirements into clear product requirements, user stories, and workflow improvements
- Comfortable partnering with both technical teams (developers, vendors) and non-technical clinical/operational stakeholders
- Strong written and verbal communication skills, including the ability to produce clear product documentation, roadmaps, and executive-facing updates
- Experience supporting multi-site healthcare operations or rapid program expansion preferred
- Familiarity with PACE, Medicare/Medicaid, or other regulated healthcare environments preferred
- Experience with TalkDesk, Salesforce, Abridge, Epic or other contact center / CRM / ambient AI documentation /EHR systems
- Experience with health plan systems (claims, eligibility, encounter submissions) or risk adjustment platforms
- Background in product delivery or change management methodology
Benefits
- Remote; requiring regular travel for onsite go-lives, department rounding and other support activities as needed.
- This position is also eligible for a target annual bonus of 10% of the base salary
- May be eligible for additional incentive compensation, as applicable.
- Medical, dental, and vision insurance
- Paid parental leave
- Short- and long-term disability coverage
- Life insurance
- Flexible spending accounts
- A 401(k) savings plan that includes a match
- Paid time off
- Company paid holidays
Company Overview