Note: The job is a remote job and is open to candidates in USA. Shepherd Veterinary Solutions provides veterinary practice management software designed to simplify the operation of veterinary practices. The Product Manager will connect the software with veterinary practice users by identifying customer problems, prioritizing solutions, and delivering features that improve efficiency. The role includes collaborating across product, veterinary medicine, customer experience, sales, marketing, engineering, design, and development teams while using customer feedback, usage data, and competitive research to guide product decisions.
Responsibilities
- Work with the Product Team Lead, Director of Veterinary Medicine, CX, Sales, and Engineering to define feature priorities and deliver measurable customer and business value
- Build feedback loops with customers and internal stakeholders, such as CX, Sales, and Marketing, to continuously inform product decisions and priorities
- Write user stories and product requirement documentation for new features, feature enhancements, and bug fixes while driving end-to-end feature delivery with Design and Development teams
- Monitor and analyze customer feedback and product usage to understand how users engage with the product and identify opportunities for improvement. When appropriate, engage end users directly to better understand their workflows and needs
- Perform competitive research and data analysis to evaluate opportunities, validate product decisions, and prioritize future investments using a data-driven approach
Skills
- 3+ years of experience as a Product Manager for SaaS products
- Strong written and verbal communication styles
- Proven track record of owning software features from discovery through delivery and iteration
- Possess a strong customer mindset, with a track record of keeping customers at the center of your product decisions
- Demonstrated ability to break down complex, ambiguous problems into clear, actionable solutions
- Experience in Animal Health is a plus
Benefits
- Benefits
- A multifaceted role with a high degree of responsibility, autonomy, and opportunity to make an impact across two growing veterinary businesses.
- A primarily remote work environment with limited travel for company events, team meetings, and other business needs.
- A work environment built on collaboration, flexibility, and respect.
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