Note: The job is a remote job and is open to candidates in USA. The Cigna Group is seeking a Senior Product Manager to lead the development of a patient-facing AI triage product. This role involves shaping product strategy, conducting human-centered discovery, and ensuring product quality and safety while working closely with cross-functional teams.
Responsibilities
- Own a patient-facing AI triage product end to end — vision, experience, quality, and safety
- Shape product strategy and roadmap, and build the case that brings clinical, engineering, legal, design, and leadership partners along
- Lead human-centered discovery: learn how patients describe symptoms, where they hesitate, and what earns their trust, then turn that into product decisions
- Partner closely on conversational flow and clarity at moments that matter to patients
- Define how the product gets tested and monitored for quality and safety, working with analytics and engineering on the bars that matter
- Own the human-in-the-loop safety workflow — when the AI brings in a person, what that handoff looks like, and how it evolves as the product matures
- Translate AI capabilities and limitations into clear tradeoffs for clinical, engineering, legal, product, and leadership audiences
- Monetization and cost
Skills
- Strong product and design sense — you care how an experience feels, not just whether it works
- Experience shipping a patient- or consumer-facing AI product, where you set the quality bar and made the call on readiness
- Comfort measuring and improving AI product quality, including evaluating model behavior, catching regressions, and deciding when something is good enough to ship
- Curiosity and adaptability; you stay close to a fast-moving field, change your mind when the evidence does, and stay grounded in ambiguity
- Comfort taking a 0-to-1 product through uncertainty while holding a clear vision
- Strong influence and partnership across cross-functional partners
Benefits
- Medical
- Dental
- Vision
- 401K (provided minimum eligibility hours are met)
Company Overview