Note: The job is a remote job and is open to candidates in USA. MetLife is a global financial services company providing insurance, employee benefits, annuities, and asset management. The Product Management Associate will support Service360, workflow automation, and AI-enabled product initiatives by partnering with business and technology teams to define, prioritize, test, and deliver solutions that improve customer, broker, and associate experiences.
Responsibilities
- Support the planning, prioritization, testing, and delivery of Service360, workflow automation, AI, and digital product initiatives
- Partner with Service, Operations, Sales, and Technology teams to gather requirements, develop user stories, manage product backlogs, and ensure solutions align with business needs
- Analyze associate feedback, operational challenges, customer journeys, and business processes to identify opportunities for process improvement, automation, and enhanced user experiences
- Coordinate pilot activities, testing efforts, release readiness, training support, stakeholder communications, and adoption tracking
- Evaluate AI and automation opportunities that improve productivity, streamline servicing processes, and enhance customer and broker experiences
Skills
- • 2-5 years of experience in product management, business analysis, service operations, process improvement, project delivery, or a related field
- • Strong understanding of customer service operations, workflows, case management, and business process management, with experience gathering business requirements, creating user stories, facilitating testing activities, and working within notable delivery frameworks
- • Strong analytical and problem-solving skills with the ability to translate business needs into practical technology solutions
- • Excellent communication, stakeholder management, and collaboration skills with the ability to work effectively across business and technology teams
- • High School Diploma or GED equivalent
- • Ability to apply AI in high value scenarios to improve effectiveness, quality, and business impact, while structuring work to combine AI with subject matter expertise
- • Prior experience working within Group Benefits, including customer onboarding, broker servicing, account management, implementation, service operations, underwriting, renewals, or ongoing customer support functions
- • Experience supporting CRM, Salesforce, Service360, Book of Business Management, workflow automation, case management, or digital transformation initiatives and working within Agile workflows
- • Experience leveraging AI tools such as Microsoft Copilot, OpenAI, Claude, Gemini, or similar technologies to improve productivity, automate work, generate insights, or support business decision-making
- • Bachelor's degree or higher
Benefits
- Virtual work arrangement
- Comprehensive health plan including medical/prescription drug and vision
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Company-paid legal services
- Retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products, including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP)
- Digital mental health programs
- Parental leave
- Paid time off
- Paid holidays
- Volunteer time off
- Tuition assistance
- Eligibility for annual short-term incentive compensation
Company Overview