Note: The job is a remote job and is open to candidates in USA. Emphasys HFA, a division of Emphasys Software, develops software for public housing authorities and housing finance organizations. The Product Line Manager will lead strategy, modernization, development, and client engagement for Single Family mortgage lending software, including legacy-to-.NET migration and AI-powered capabilities.
Responsibilities
- Own the product strategy and roadmap. You will lead the direction and ongoing evolution of our Single Family mortgage lending product line, supporting the full lifecycle from loan origination through portfolio management and servicing. You will translate client needs, industry trends, regulatory requirements, and business opportunities into product priorities, enhancements, and new solutions
- Drive product modernization. You will oversee the ongoing support of legacy COBOL applications while driving client migration and adoption of our modern Microsoft .NET platform. You will work closely with Development, Implementation, and Client Services teams to prioritize enhancements, coordinate releases, and ensure a smooth transition for clients
- Advance AI and product innovation. You will identify opportunities to expand AI-powered capabilities within the Lender Portal, including intelligent document ingestion and processing, to improve efficiency and the client experience. You will contribute to new product initiatives, translating ideas and client requirements into practical solutions, prototypes, and product features
- Lead product development and delivery. You will work closely with Development teams to define requirements, guide system design, prioritize enhancements, and oversee delivery timelines and releases. Combining product management with hands-on product ownership, you will ensure solutions meet client expectations, security standards, and industry requirements
- Build and strengthen client relationships. You will partner directly with housing finance agencies, lenders, and other stakeholders to understand their needs, gather feedback, and identify opportunities to improve our solutions. You will take ownership of critical client escalations, coordinate resolutions across teams, and communicate clearly throughout the process to maintain trust and satisfaction
- Support business growth and market opportunities. You will collaborate with Business Development, Sales, and Marketing teams on product demonstrations and showcases for prospective and existing clients, RFP responses, and solution development. You will clearly communicate product capabilities, demonstrate how our solutions address client needs, and support business development opportunities. You will stay informed about mortgage lending trends, competitors, and emerging market needs, identifying opportunities to strengthen our offerings and expand into new markets
Skills
- You have deep knowledge of the Single Family mortgage lending industry, including loan origination systems (LOS), underwriting, eligibility, loan reservations, and closing processes
- You understand loan servicing and portfolio management, including payment processing, delinquency management, and investor reporting
- You are familiar with the requirements of housing finance agencies, lenders, and mortgage assistance programs, including first mortgage and down payment assistance programs
- You have experience managing externally facing software products, ideally within mortgage lending technology, where client needs, product performance, and delivery timelines are critical
- You can translate complex business requirements into product roadmaps, define priorities, and work closely with Development and Implementation teams to deliver enhancements and new capabilities
- You are comfortable balancing strategic product direction with hands-on product ownership
- You have experience bringing AI-powered features into production, from identifying practical use cases and defining requirements to collaborating with developers on implementation and deployment
- You can create prototypes or mockups to validate ideas and understand how technology can improve lending workflows
- You are comfortable working with technical teams to guide product design, troubleshoot issues, and support platform modernization
- You understand mortgage lending regulations, compliance requirements, and industry standards, including those associated with Fannie Mae, Freddie Mac, and Ginnie Mae
- You are familiar with mortgage data standards and formats such as URLA, ULDD, and MISMO, and can translate industry requirements into product specifications
- You bring strong analytical skills, including advanced Excel capabilities, to interpret lending and portfolio data and inform product decisions
- You have experience working directly with external clients, building trusted relationships, understanding their needs, and navigating complex or time-sensitive issues
- You can manage escalations calmly, communicate technical challenges and resolutions clearly, and balance client expectations with product priorities
- You are confident showcasing software products and conducting product demonstrations for prospective and existing clients, clearly communicating product capabilities, benefits, and solutions in a way that addresses their business needs
- You can also present recommendations and complex concepts effectively to executives and cross-functional teams
- You can manage competing priorities across existing products, modernization initiatives, and new development projects
- You bring critical thinking, sound judgment, and a proactive approach to problem-solving
- You can turn client feedback and industry insights into practical product improvements while keeping stakeholders informed and projects moving forward
- You have experience managing externally facing software products, ideally within mortgage lending technology, where client needs, product performance, and delivery timelines are critical
Benefits
- Remote role open to candidates based anywhere in the United States or Canada.
- Ownership and influence over an established product line’s strategy, roadmap, and future direction.
- Opportunity to contribute to modernization, AI-powered capabilities, and new product development.
- Broad exposure across the product lifecycle and opportunity to build relationships with housing finance agencies and lending partners.
- Autonomy to be creative and curious in an entrepreneurial, collaborative culture.
Company Overview