Note: The job is a remote job and is open to candidates in USA. SoundThinking is hiring a Product Enablement Manager to establish and lead the Product Enablement function for its CaseBuilder platform. The role owns customer-facing documentation, release readiness, documentation governance, release communications, training materials, and cross-functional coordination to ensure software releases include accurate and implementation-ready product information.
Responsibilities
- Lead the Product Enablement function
- Own customer-facing documentation strategy and governance
- Maintain User Guides, Administrator Guides, Configuration Guides, and implementation documentation
- Own Release Notes, release communications, and release handoff packages
- Establish documentation standards, templates, and quality reviews
- Lead AI-enabled documentation initiatives
- Create and maintain training SCORM files for strategic client
- Coordinate deliverables across Engineering, QA, Professional Services, Support, and Product Management
- Measure documentation effectiveness and recommend improvements
- Perform other duties as assigned
Skills
- • Bachelor's degree or equivalent experience
- • 5+ years in product enablement, technical documentation, implementation, or related software roles
- • Excellent written communication and organizational skills
- • Experience with Agile software development and collaboration platforms
- • Enterprise SaaS experience
- • Public safety software experience
- • Experience with AI tools, or a strong interest in learning and applying AI to role-related responsibilities
Benefits
- Remote role
Company Overview
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