Note: The job is a remote job and is open to candidates in USA. Sirva is a global relocation management and moving services company that provides relocation and moving solutions. The Moving Operations Specialist serves as the moving subject matter expert, acting as the primary contact for the agent network and third-party services while ensuring system compliance. The role also manages escalations, audits, cost controls, approvals, and customer experience initiatives.
Responsibilities
- Manage escalations
- Perform system audits to ensure agent network compliance
- Manage cost controls and approvals of exceptions and 3rd party costs
- Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
- Work with other members of the team to ensure the best experience for our customers
- Works with It on system enhancements
- Document all interaction with agents and Relo
Skills
- * Associate's degree or business diploma required (or equivalent experience)
- * Exceptional customer service skills
- * Ability to multitask in a fast-paced environment
- * Attention to detail
- * Analytical and problem-solving skills
- * Outstanding communication skills
- * Self-motivated
- * Domestic House Hold Goods background preferred
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- FSA/HSA
- Employer HSA Match
- Life & Disability Insurance
- Paid Time Off
- Volunteer Time Off
- ID Theft Protection Plan
- Benefits are based on employment status and may not be available for temporary or non full-time employees
- Remote work arrangement
Company Overview