Note: The job is a remote job and is open to candidates in USA. GHX is a healthcare business and data automation company that enables healthcare organizations to improve patient care and reduce costs through cloud-based supply chain technology, analytics, and services. The Product Commercialization Manager will own and improve the end-to-end commercialization lifecycle, including pricing, SKU management, CPQ processes, governance, and launch readiness. This role will lead cross-functional process transformation and apply AI-powered automation to improve scalability, efficiency, and data integrity.
Responsibilities
- Own the end-to-end commercialization process — from product definition through SKU creation to Launch— in partnership with Product Management, Corporate Systems, Deals Desk, Contract Ops, Order Processing, Revenue Recognition, and Asset Management
- Establish and continuously improve SOPs, tooling configurations, and business rules that reduce cycle time, eliminate ambiguity, and scale across GHX's expanding portfolio; maintain the commercialization playbook as the single source of truth for pricing, SKUs, and business rules
- Partner with Product Management to translate new offerings into sellable, billable constructs aligned to commercial strategy; serve as cross-functional liaison for complex SKUs and pricing decisions requiring commercial judgment
- Define, monitor, and report on SLAs, KPIs, and quality metrics for commercialization activities, delivering executive-ready insights on a regular cadence
- Stay current on AI and ML capabilities in CPQ; proactively surface forward-looking recommendations to leadership and cross-functional partners
- Own the full SKU lifecycle in CPQ (currently Conga) — including creation, testing, release, modification, and deprecation
- Lead a structured cross-functional SKU audit; rationalize the catalog and present findings and recommendations to leadership; establish ongoing governance including intake/approval workflows, naming conventions, taxonomy standards, and hygiene reviews
- Partner with Product, Finance, and Sales to ensure every SKU maps to a clear commercial purpose, pricing strategy, contractual language, and business rules; develop a change management process that minimizes disruption to active quotes, in-flight contracts, and renewal cycles
- Own the AI and automation innovation roadmap for SKU and commercialization processes — identifying high-value opportunities and driving measurable reduction in manual processing time
- Serve as the connective tissue between Product Management and all partner functions, including Sales, Revenue Operations, Deal Desk, Contract Operations, FP&A, Corporate Systems, and Revenue Enablement — aligning teams on process, tooling, and commercialization standards
- Contribute to pricing strategy and monetization model design; champion data-driven decision-making through dashboards and reporting frameworks that give leadership visibility into commercialization health
- Coordinate launch readiness for new products and pricing changes, ensuring Sales, Deal Desk, and Contract Operations are prepared before market release; act as a trusted advisor and go-to resource for commercialization process questions
Skills
- Bachelor's degree in business, Finance, Operations, Information Systems, or a related field; or equivalent professional experience
- 5+ years of progressive experience in product operations, revenue operations, deal desk, commercial program management, or a closely related function within a B2B SaaS company
- Demonstrated hands-on experience with Salesforce Conga (Apttus) — including product catalog management, pricing rules, approval workflows, and SKU configuration
- Proven track record leading cross-functional process improvement or transformation initiatives with measurable business outcomes (e.g., cycle time reduction, error rate improvement, revenue acceleration)
- Excellent written and verbal communication skills, including the ability to produce executive-ready documentation, SOPs, and business cases
- Project management discipline: ability to manage multiple concurrent workstreams, prioritize effectively under pressure, and deliver against commitments
- Willingness to travel quarterly for team meetings (approximately 10-20%)
- Familiarity with AI and automation concepts as they apply to commercial operations, quoting, or contract workflows
- Experience conducting SKU, product catalog, or similar rationalization audits in complex, multi-product environments
- Prior involvement in a quote-to-cash re-platforming or major system migration
- Proficiency with BI and analytics tools such as Sigma or Power BI for building commercialization performance dashboards
- Any of the following certifications: Salesforce Certified CPQ Specialist or Salesforce Certified Administrator, Conga CPQ Product Administration Certification (Level 1 or Level 2), PMP, Agile/Scrum, or SAFe® Product Owner / Product Manager certification
Benefits
- Health, vision, and dental insurance
- Accident and life insurance
- 401k matching
- Paid time-off
- Education reimbursement
Company Overview
Company H1B Sponsorship