Note: The job is a remote job and is open to candidates in USA. One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform specializing in wholesale brokerage, program administration, and specialty insurance. The Customer Service Representative answers insureds' and carriers' questions, resolves coverage, claims, cost, and billing issues, and supports business retention through customer service and administrative processing.
Responsibilities
- Provide excellent customer service via phone to clients
- Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls
- Assist with processing client requests received via mail, fax, and email
- Update and maintain customer records in the administration system
- Process and analyze new business transactions, policy transactions, and correct company records to adjust errors
- Mail specified forms and route completed forms for processing
Skills
- High School diploma or General Education degree (GED)
- 1-2 years of relevant customer service and/or call center experience
- Proficient PC user skills with various computer software programs including – MS Word, Outlook, Excel, etc
- Previous experience working within the insurance, healthcare, or similar industry is highly desired
- Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required
Company Overview