Note: The job is a remote job and is open to candidates in USA. Relevate Health is hiring a Product and Partner Implementation Manager to operationalize its point-of-care healthcare advertising products and partner offerings. The role leads cross-functional launches, pilots, workflows, documentation, vendor alignment, training, and ongoing performance improvement.
Responsibilities
- Lead the end-to-end operationalization of POC products and partners, from concept through launch
- Manage pilot projects and lead cross-functional teams to develop SOPs, tech specs, vendor and client spec documents, Workfront templates, and Sales and Account decks
- Translate product strategy into clear workflows, intake requirements, and execution playbooks
- Define roles, responsibilities, SLAs, and handoffs across internal teams and external partners
- Own cross-functional launch readiness for new products and major enhancements, including checklists, timelines, and risk mitigation plans
- Serve as the point of accountability for confirming products are ready to sell, execute, and support
- Lead operational alignment with vendors and platform partners: define requirements, confirm readiness before launch, document specs, SLAs, and escalation paths, and support onboarding, QA, and ongoing performance review
- Partner with Technology and SDS teams by defining operational requirements and real-world use cases, and supporting UAT and launch readiness
- Partner with the POC Solutions team to deliver training for Sales, internal teams, and key stakeholders
- Create and maintain SOPs, workflow documentation, requirements docs, and product playbooks as products, vendors, and regulations evolve
- Hand off ongoing management to each team's functional leaders once products are live
- Monitor adoption, execution quality, and operational performance, gather feedback, and drive continuous improvement
Skills
- 5 to 8+ years of experience in Product Operations, Product Implementation, Marketing Operations, or Ad Operations
- Proven experience designing and documenting processes, and implementing them in a prior role
- Experience managing third-party vendors and partner relationships
- Experience building and directing cross-functional teams
- Experience managing pilot projects
- Strong process design, documentation, and cross-functional leadership skills
- Ability to operationalize products with both internal and external partners
- Comfort navigating ambiguity and driving clarity without direct authority
- Proficiency with Microsoft products
- Experience with EHR, healthcare advertising, ad tech, or other regulated digital products
- Agency or pharma experience
- Familiarity with Workfront or similar project management tools
- Experience working with Legal, Procurement, and Technology teams on vendor onboarding
Benefits
- Monthly PACT Bonus Program: monetary bonuses ranging from $500 to $2,500 for colleagues recognized for exemplifying the PACT Core Values.
- A compassionate, driven team that emphasizes open communication through the PACT Core Values.
- Team Impact activities to involve, inspire, and facilitate positivity and caring.
- Team HOPE seeks out philanthropic opportunities.
- A welcoming onboarding program focused on setting new colleagues up for success from day one.
- Unlimited PTO
- 401K
- Pet Insurance
- Health, Dental & Vision
- Employer-paid STD, LTD, Critical Illness, Accident, Hospital, and Life Insurance
- The role can be fully remote. If you live within 40 miles of a Relevate Health office (Cincinnati, or New Jersey), the role is hybrid.
Company Overview