Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is hiring a Customer Service Agent to support individuals accessing government-based security, health and human services, and state benefits. The role handles inbound customer inquiries, provides basic troubleshooting, schedules appointments, documents interactions, and follows up on customer issues.
Responsibilities
- Answering inbound calls and delivering a positive, solution-focused customer experience
- Assisting with basic technical troubleshooting and creating support tickets when needed
- Scheduling appointments at designated service locations
- Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
- Conducting follow-up calls to ensure issues are resolved and customers stay informed
- Providing consistent, high-quality service in a structured, supportive environment
Skills
- High school diploma or GED required
- Prior remote customer service experience, especially in call-based environments
- Strong verbal communication skills and ability to quickly build rapport
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to read and follow directions completely
- In Depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word)
- Must be able to read, understand and speak English fluently
- Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
- Private, distraction-free workspace
- Ability to navigate computer systems efficiently
- Additional education preferred
- Bilingual (English/Spanish) candidates are strongly encouraged to apply
Benefits
- Fully remote role
- Supportive, team-driven environment where people help each other succeed
- Meaningful work that supports Veterans, military families, and communities nationwide
- Real opportunities for career advancement
- Medical
- Dental
- Vision
- Life Insurance
- Paid Time Off
Company Overview