Note: The job is a remote job and is open to candidates in USA. SAP Taulia is a fintech company that is part of the SAP group, and they are seeking a Product Adoption Manager to drive the adoption of their Cloud ERP solutions. The role involves guiding customers through a self-service implementation model, ensuring they understand the value of the solutions and supporting them in activating the service.
Responsibilities
- Articulate the value proposition of SAP Taulia’s Working Capital Solutions to customers, conducting presentations and discussions to understand their goals and challenges
- Guide customers through the self-service implementation materials, providing expert support on the technical configuration steps required to activate their SAP Taulia solution
- Act as a trusted advisor, collaborating with customers throughout their self-service onboarding journey
- Collaborate with customers to analyze and define their business requirements, processes, and objectives, ensuring the solution meets their specific needs
- Develop and maintain a deep understanding of the self-service implementation materials to effectively guide customers and troubleshoot issues
- Assist in configuring and testing SAP Taulia solutions on the customer’s system as needed to support the self-service model
- Work closely with internal SAP Taulia teams, including Product and Marketing, to provide feedback from customers and contribute to the improvement of the self-service materials and overall customer experience
- Provide knowledge transfer and support to customer end-users to ensure they are comfortable and proficient with the activated solution
- Self-starter with the ability to build a scalable methodology to enable SAP Taulia solutions
- Drive customer enablement, onboarding, and engagement
- Develop adoption strategies (training, communications, in-product guidance)
- Partner with product owners to ensure features are usable and sticky
- Measure adoption metrics (activation, utilization, time-to-value)
- Support change management at customer organizations
- Key Success Metric: Realized business value from the solution, measured in adoption rates and customer satisfaction
Skills
- 3-6 years of SAP experience, or less if complemented by related experience in FinTech
- Strong understanding of Fintech and Working Capital Solutions, with prior experience in Working Capital, Cash Management, or Trade Finance
- SAP functional FI-AR, FI-CA, FI-AP – Configuration and business processes within SAP Cloud ERP
- Excellent communication skills, with the ability to explain both the business value and technical steps to a variety of audiences
- Consultative mindset with the ability to discover value opportunities and guide customers to successful outcomes
- Self-motivated and detail-oriented with a demonstrated ability to manage multiple customer engagements simultaneously
- Demonstrated problem-solving and troubleshooting skills, particularly in a customer-facing environment
- Fluency in English
- Experience in a pre-sales, solution consulting, or technical consulting role is highly desirable
- Familiarity with SaaS solutions, technology, and architecture
- Experience in creating or delivering customer training
Benefits
- Remote-friendly environment
- Flexible work schedule
- Comprehensive Insurance Coverage (Medical, Dental, Vision, and Life)
- Comprehensive PTO Structure (PTO, Sick Leave, and Bereavement)
- Global Parental Leave
- 401(k) with match
- Company-issued equipment (laptop, monitor, etc.)
- Career Development / Pathing
- EAP Program / Mental Health Advocacy
- Supportive Work Culture
Company Overview