Note: The job is a remote job and is open to candidates in USA. Elastic is a Search AI company that provides cloud-based solutions for search, security, and observability. The Principal Technical Writer will lead the strategy and execution of customer onboarding and Getting Started content, aligning Field, Product, and Documentation teams to create cohesive user journeys. The role will use research, feedback, and telemetry to improve onboarding, reduce churn, and accelerate time-to-value.
Responsibilities
- Drive the onboarding content strategy. Define and execute a cohesive narrative for how users learn to use our products, ensuring a seamless story from the first visit to successful deployment
- Align Field, Product, and Docs. Act as a central point of contact for stakeholders. Work with Product teams to understand roadmap changes, Field teams to identify friction points in real-world deployments, and Documentation teams to ensure high-quality content output
- Design user-focused flows. Create organized onboarding experiences. These should highlight best practices, troubleshooting, and clear next steps. Avoid confusing 'choose-your-own-adventure' methods
- Measure and Iterate. Use user research, support feedback, and telemetry to identify where users stall and iterate on content to reduce churn and improve time-to-first-value
Skills
- 7+ years of relevant experience. Experience in technical writing or developer-focused roles, with a proven track record in onboarding or user journey design
- Proven ability to lead initiatives and influence stakeholders across product, engineering, and sales/field organizations
- Experience in creating compelling, cohesive stories for complex technical products
- Comfortable using analytics, UXR, and support data to inform documentation decisions and prioritize work
- Experience working in large, distributed organizations where alignment across multiple teams is critical to success
- Experience with self-service cloud products as a user or practitioner, with an understanding of how customers onboard, evaluate, and adopt technical tools
Benefits
- This role is currently eligible to participate in Elastic's stock program.
- A company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Minimum of 16 weeks of parental leave
Company Overview
Company H1B Sponsorship