Note: The job is a remote job and is open to candidates in USA. Opplane provides advanced data-focused solutions for financial services, telecommunications, and reg-tech to support digital transformation. The Network Engineer (Customer Success) partners with enterprise clients and telecom operators to support Mobile Private Networks, troubleshoot connectivity and stability issues, validate solutions, assist with deployments, and manage customer incidents.
Responsibilities
- Network Troubleshooting : Diagnose and resolve network connectivity issues across enterprise and telecom environments, ensuring reliable operation of the Opplane VLMA platform
- Network Analysis: Analyse routing behaviour, packet captures, Linux system logs, and application logs to identify the root cause of network and connectivity issues
- Solution Validation: Test and validate proposed solutions in the Solution Lab before deployment to customer environments
- Deployment Support: Assist with the deployment, configuration, and optimisation of networking solutions within customer environments
- Customer Support: Provide technical support to enterprise customers and telecom operators by guiding troubleshooting activities, communicating technical findings, and helping resolve technical issues through ticketing systems, email, and live support sessions
- Incident Management: Perform incident triage, prioritise technical issues, and coordinate resolution with internal engineering teams
Skills
- Routing & Switching – Solid understanding of core networking concepts including:
- IPv4/IPv6 addressing
- Subnetting
- VLANs, L2VPNs
- Routing Protocols (e.g., OSPF, BGP)
- Tunnelling Technologies – Familiarity with tunnelling concepts such as GRE and VPN technologies
- CLI Proficiency – Proven hands-on experience using Cisco IOS or Juniper Junos Command Line Interface (CLI) to configure interfaces, verify routing tables, and troubleshoot network connectivity
- Comfortable working within Linux/Unix environments using the command line
- Ability to navigate directories, manage files, review system logs, and verify running services
- SNMP, Syslog, TACACS
- Experience using Linux networking tools such as:
- Ping
- Traceroute
- Ip / ifconfig
- Netstat
- Packet Analysis – Familiarity with packet capture tools such as Wireshark or tcpdump
- Infrastructure Awareness – Understanding of virtualized network environments (VMs) and how routers or gateways connect to a central core network
- Experience: Minimum 3 years of experience as a Network Engineer
- Education: Bachelor's degree in Computer Science, Information Technology, or Engineering
- Possessing certifications such as Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+ is highly advantageous
Benefits
- Diverse perspectives and global collaboration
- Fast-moving, impact-driven startup environment
- Engineers own what they build
- Open, curious, and supportive culture
Company Overview
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