Note: The job is a remote job and is open to candidates in USA. Best Buy, through its Geek Squad services group, provides personalized technology solutions in stores, online, and in customers’ homes. The Field Custom Services Project Manager oversees regional custom installation projects, leads installer teams, ensures projects meet quality, schedule, budget, safety, and customer experience standards, and coordinates with designers and field leaders.
Responsibilities
- Ensure operational consistency, strategic alignment, and performance accountability
- Build and maintain an exceptional team culture centered around engagement and belonging
- Lead all custom installation projects to completion accurately, on-time, and within budget
- Conduct site visits to drive technical expertise, safety compliance and customer experience
- Work directly with in-home designers to ensure fulfillment and complex sales strategies are being executed, and communicate your findings with field leaders
- Act as the main point of contact for customers regarding custom services through the fulfillment phase
- Support the safety, cleanliness and organization standards of retail warehouses
Skills
- 2 years of experience as a supervisor or manager
- 2 years of sales, installation, operations or customer service experience
- Current, valid driver's license
- Must be at least 21 years old
- Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
- Acquire and maintain any state or local licensing, as required, within 90 days of hire
- Experience working in custom integration, project management, construction or related field
- Experience managing a remote workforce
- Bachelor's degree in operations management, distribution, logistics, business or related field
Benefits
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
- Different types of leaves of absence and potential pay sources for eligible employees, with eligibility and duration depending on the employee's situation, location, full-time or part-time status, and federal and state regulations
- Intermittent or reduced-schedule leave for certain medical or family care leaves
- Paid time off (vacation or PTO) for full-time and part-time employees, based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service
- Certain roles are eligible for various forms of incentive pay based on market norms, performance, and achievement of financial and strategic results
Company Overview
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