Note: The job is a remote job and is open to candidates in USA. Nscale is hiring a Principal Technical Program Manager to own customer delivery schedules for complex technical deployments. The role is responsible for building and challenging end-to-end schedules, coordinating field teams, vendors, and partners, managing technical trade-offs, and ensuring successful customer handoff dates.
Responsibilities
- Build the delivery schedule proactively — never wait on inputs from others to start
- Read and challenge delivery schedules; don’t take a plan at face value
- Own the full end-to-end picture, from physical build to logical handoff
- Be relentless on the customer handoff date — it does not move quietly
- Run daily lockstep with the Field Lead to reconcile plan versus reality
- Know when to escalate and when to absorb — and make decisions with real cost consequences when the schedule demands it
- Drive accountability across every partner and vendor without creating friction
- Translate ground truth from the floor into sharp, accurate reporting
- Facilitate technical trade-off decisions between engineering, operations, and customers, and document the rationale
- Hold technical credibility in design and readiness reviews
- Influence and create solutions to technical challenges of moderate difficulty
- Be the person senior customers and partners trust when delivery is going wrong: composed, credible, and honest under pressure
- Handle politically sensitive situations — including vendor underperformance and customer escalations — with sound judgement
- Translate deployment complexity into decision-ready executive narratives
- Drive process and tooling improvements across a portfolio or region
- Deliberately balance standardisation against programme-specific needs
- Deliver through the people you’ve grown, not just your own output
Skills
- Proven experience owning end-to-end delivery schedules for complex, multi-partner technical deployments
- Track record as the customer-facing single point of accountability for a delivery date
- Demonstrated ability to build and challenge schedules independently, without waiting on other functions
- Experience running a daily cadence with field and onsite teams to reconcile the plan against reality
- Strong technical grounding, with the ability to hold credibility in design and readiness reviews
- Experience managing vendor and partner accountability without damaging working relationships
- Strong executive communication skills, with the ability to turn schedule and delivery complexity into clear, decision-ready narratives
- Willingness to travel to sites as needed to validate the schedule against ground truth
Benefits
- This role may be eligible for bonus, equity, and/or commission programs.
- Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.
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