Note: The job is a remote job and is open to candidates in USA. Smartsheet empowers teams to manage work seamlessly and scale solutions through automation, insights, and AI agents. The Principal Technical Program Manager will lead strategically critical, multi-year programs across the Product & Technology organization, manage portfolio-level planning and risk, influence executive decisions, and establish operational standards for the TPM function.
Responsibilities
- Drive the most strategically critical, multi-year programs spanning business units and company-wide initiatives — the work that shapes company strategy through execution
- Own global state for the Product & Technology org: hold a clear model of how every program connects to business outcomes and resource allocation, and when leadership shifts priorities, be the first to quantify total impact across teams, timelines, and outcomes — and recommend how to re-sequence to minimize risk
- Lead annual and multi-year strategic planning cycles; align roadmaps across orgs and product lines, and build the planning frameworks other programs adopt
- Set risk-management standards across the portfolio; anticipate systemic risk, navigate the most ambiguous high-stakes issues independently, and mentor others on org-wide risk landscapes
- Establish org-wide reporting standards that drive data-informed decisions at the executive level — connecting delivery metrics to business outcomes, not just program status
- Partner directly with VP, Director, and C-suite stakeholders across the company; influence without authority across org boundaries and shape organizational direction
- Proactively flag when investment and outcomes are misaligned, and make the trade-offs that protect long-term value
- Set the operational-excellence standards the org runs on define the metrics, cadences, and playbooks that scale our engineering org improving delivery predictability across Product & Technology
Skills
- 10+ years of Technical Program Management experience, including a track record of driving company-wide programs with org-wide impact in complex, technical environments
- Demonstrated ability to independently define and manage the scope of ambiguous, cross-functional programs from a strategic mandate — not a handed-down spec
- Executive-ready communication: you frame complex trade-offs for VP, Director, and C-suite audiences, and shape the narrative around major initiatives without escalating everything
- A history of influencing across multiple engineering, product, and GTM orgs without formal authority
- Deep planning and risk fluency: multi-quarter and multi-year roadmapping, dependency and risk frameworks that other programs reuse, and sound judgment under pressure
- Builder mindset with real AI fluency — you design AI-first workflows, rapid-prototype solutions without waiting for top-down direction, and systematize before defaulting to manual process
- A record of developing others: mentoring TPMs, raising hiring standards, and contributing to how the function defines and grows the craft
- Experience in a high-growth technology company
- Business or technical degree, or equivalent experience
- Legally eligible to work in the U.S. on an ongoing basis
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
- This role will be eligible for a market competitive incentive opportunity.
Company Overview