Note: The job is a remote job and is open to candidates in USA. PagerDuty is a leader in Digital Operations Management, helping organizations improve digital resilience, automation, and operational efficiency. The Principal Solutions Consultant will serve as a strategic technical leader for US customers, advising executive stakeholders, supporting complex enterprise opportunities, representing PagerDuty publicly, mentoring technical sales teams, and influencing product strategy.
Responsibilities
- Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations
- Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media
- Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap
- Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US
- Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations
- Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on
Skills
- * You have a deep-seated passion for the future of digital operations. You can articulate not just where the industry is today, but where it will be in 3–5 years
- * You are equally comfortable white-boarding a complex micro services architecture with a Lead Architect as you are presenting a business value case to a Board of Directors
- * You have a strong technical foundation. You understand the "pains" of the modern developer because you've lived them
- * You don't just want to close deals; you want to ensure customers achieve their desired outcomes and see PagerDuty as a mission-critical partner
- * 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space
- * Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations
- * Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys
- * Deep domain expertise in at least three of the following: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response
- * Exceptional public speaking and written communication skills
- * Ability to travel across the US and occasionally overseas
- Candidates must reside in an eligible location, which vary by role
- * Active involvement in the tech community (mentorship, open-source contribution, or advisory/board positions)
- * Experience navigating the regulatory landscape for US financial services or government sectors (e.g., FedRAMP) as it relates to cloud resiliency
Benefits
- Comprehensive benefits package
- Flexible work arrangements
- Company equity (eligibility may vary by role, region, and tenure)
- ESPP (Employee Stock Purchase Program) (eligibility may vary by role, region, and tenure)
- Retirement or pension plan (eligibility may vary by role, region, and tenure)
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) (eligibility may vary by role, region, and tenure)
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
Company Overview