Note: The job is a remote job and is open to candidates in USA. Master Works is seeking an Enterprise Project Manager to lead complex, non-routine initiatives for full-service and large enterprise clients. The role guides products, services, and client deliverables through discovery, planning, execution, and closeout while coordinating cross-functional teams, external partners, stakeholders, processes, and project governance.
Responsibilities
- Lead complex, non-routine projects from discovery through closeout, translating objectives into clear scopes, milestones, dependencies, responsibilities, and execution plans
- Establish project governance, meeting and communication rhythms, decision-making processes, and documentation appropriate to each initiative
- Maintain visibility into project status, upcoming milestones, dependencies, and decisions; address project-level risks, issues, and blockers, escalating broader client, portfolio, financial, or operational implications as appropriate
- Drive process innovation and continuous improvement by designing practical workflows, responsibility frameworks, templates, and documentation for new products, services, and client-specific delivery models
- Identify operational gaps, unclear handoffs, and execution risks, testing and refining new processes during implementation with feedback from clients and delivery teams
- Conclude projects with appropriate documentation, stakeholder alignment, lessons learned, and a clear transition of repeatable work into sustainable ongoing ownership
- Serve as a trusted, client-facing project leader for complex initiatives requiring customized planning and coordination
- Facilitate discovery sessions, planning meetings, status reviews, and decision-making conversations that translate client goals and strategic priorities into actionable project direction for first-time projects, with a goal of long-term productization within Masterworks’ established business units
- Anticipate enterprise-client needs and bring clarity, structure, and momentum to ambiguous or evolving assignments
- Communicate project information appropriately to executive and execution-level audiences, building alignment on priorities, responsibilities, decisions, and next steps
- Ensure requirements, expectations, and success criteria are sufficiently defined before work advances, maintaining focus on deliverables, milestones, and client needs
- Partner with Agency, Ops, and Business Unit leaders to understand client priorities, strategic context, sequencing, and broad pro forma schedule expectations
- Coordinate the internal teams required for each initiative—such as strategy, account, creative, media, data, production, technology, and finance—alongside external project managers, capital partners, and other outside vendors as needed
- Clarify roles, responsibilities, handoffs, dependencies, decision rights, communication expectations, and escalation paths across participating teams
- Establish clear expectations for external-partner scope, milestones, and deliverables; monitor progress and alignment with the broader project plan and client expectations
- Integrate internal and external work streams into a unified plan, facilitating timely decisions and follow-through across stakeholders
Skills
- Significant experience leading complex, cross-functional projects from initial discovery through implementation and closeout
- Demonstrated success working with large or enterprise-level clients in an agency, consulting, marketing, technology, professional-services, or similarly complex environment
- Experience managing projects involving multiple internal teams, external partners, and senior stakeholders
- Strong ability to translate ambiguous objectives into organized, actionable project plans
- Excellent facilitation, communication, documentation, and stakeholder-management skills
- Ability to identify dependencies, surface risks, resolve obstacles, and maintain momentum without losing sight of the broader objective
- Strong judgment and the ability to determine when an issue can be resolved within the project team and when it should be escalated
- Experience designing or implementing new operational processes and workflows
- Proficiency with project-management and collaborative-work platforms
- Project-management certification or equivalent formal training is preferred but not required
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