Note: The job is a remote job and is open to candidates in USA. Zscaler is a cloud security company focused on protecting customers from cyberattacks and data loss through its Zero Trust Exchange platform. The company seeks a Principal Program Manager to lead cross-functional strategic programs across Professional Services, Technical Success, and Support, improving customer outcomes, operational performance, and business impact.
Responsibilities
- Lead end-to-end strategic programs from planning to execution for complex multi-workstream Customer Success initiatives
- Drive accountability across distributed teams to establish program charters, success metrics, milestones, and governance frameworks that keep complex programs on track from kickoff through delivery enablement
- Ensure clear ownership, timelines, and commitments across cross-functional teams to reliably meet organizational goals
- Apply rigorous critical thinking and data-driven analysis to diagnose program health, surface and manage risks, and recommend evidence-backed course corrections
- Create and drive program charters, RACI, success metrics/OKRs, milestones, and executive readouts to keep decisions unblocked and progress visible
Skills
- 8+ years of experience in program management, business operations, Customer Success/Services operations, or related roles
- Demonstrated success leading complex, cross-functional, multi-workstream programs spanning multiple quarters from planning through execution and operational adoption
- Proven ability to establish and run program governance, including program charters, success metrics/KPIs, milestone plans, operating cadence, and risk/dependency management
- Strong executive exposure and partnership, with experience supporting Director/VP/SVP stakeholders through clear problem framing, tradeoffs, decision facilitation, and executive-ready status reporting
- Strong analytical rigor and critical thinking skills, with a track record of using data to assess program health and recommend evidence-based course corrections
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- Experience operating within a high-growth SaaS enterprise environment across Customer Success, Professional Services, and Technical Support ecosystems
- Professional program management or change management certifications such as PMP, PgMP, or Prosci
- Hands-on experience implementing enterprise software platforms or Customer Success tooling to automate governance and reporting
Benefits
- Remote role
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Company Overview
Company H1B Sponsorship