Note: The job is a remote job and is open to candidates in USA. Protocol Behavioral Health is a purpose-driven healthcare company improving cancer care through integrated behavioral health and supportive care. The Associate, Business Operations supports the day-to-day operations of the virtual behavioral health clinic, including patient referrals, scheduling, helpdesk support, billing workflows, and data accuracy.
Responsibilities
- Manage the administrative workflow of new patient referrals, build out accurate patient records, and support outbound appointment reminders
- Field incoming patient phone calls, route requests to providers, coordinate scheduling changes, and ensure a smooth virtual front-desk experience
- Serve as the first line of support for the internal clinic helpdesk, triage issues, and escalate items to the Operations team as needed
- Support daily virtual clinic operations by maintaining accurate schedules, updating systems, and keeping providers informed of changes
- Assist with billing administration tasks, including gathering information, updating records, and routing issues to the billing team
- Maintain data accuracy across EMRs, trackers, and internal tools while identifying process gaps and operational issues to escalate or improve
Skills
- 0–2 years of experience in operations, administrative support, customer service, or healthcare-related roles
- Located in (or willing to work) Eastern Time Zone
- Strong organizational skills, attention to detail, and comfort juggling multiple tasks
- A problem-solving orientation: you can think through issues and make good judgment calls
- Comfort with ambiguity, change, and the scrappy nature of an early-stage company
- Genuine interest in working in behavioral health and supporting patient care
- Spanish-language proficiency is a plus!
Benefits
- Flexible remote work
- Competitive healthcare coverage
- Generous paid time off
Company Overview