Note: The job is a remote job and is open to candidates in USA. Bryant Park Consulting is an Oracle NetSuite consulting firm focused on ERP implementations, optimizations, and digital transformation. The Principal NetSuite Consultant will support service transition and delivery, manage client accounts, improve Managed Services operations, mentor consultants, advise clients on NetSuite functionality, and oversee technical account management and performance dashboards.
Responsibilities
- Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team
- Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed
- Proactively review workload and redistribute as necessary
- Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc
- Serve as primary lead/contact for assigned clients
- Review contracts for special terms. Monitor time expended, billings, renewals, profitability
- Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery
- Train, mentor, and act as subject matter expert for team on both technical and functional skill sets
- Advise client on standard functionality, leading practices for software and industry
- Act as primary Technical Account Manager ("TAM”) for key accounts
- Help manage teams across different multiple geographic regions
- Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments
Skills
- Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
- 4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations
- Experience and knowledge of best practices surrounding ERP
- Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector) for applications including Shopify, Amazon, 3PL, Salesforce, Payroll systems, and more
- Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences
- Experience managing a team of 5+ consultants working across multiple engagements
- NetSuite Certifications heavily preferred - ERP Consultant, Administrator
Benefits
- Remote work arrangement
- Flexible learning options on topics from Project Management to Web Development
- Company-paid certifications with top programs
- A robust and personalized set of benefits and company resources supporting emotional, mental, financial, physical, and social well-being
- Book clubs
- Speaking events
- Annual retreats
- 401k with Company match up to 6%
- United Health Plan
- Dental insurance
- Vision insurance
- Life Insurance
- Accidental Death and Dismemberment insurance
- Reimbursement for costs of approved training, continuing education, skills development, and professional certification programs and exams
- Career development support
Company Overview
Company H1B Sponsorship