Note: The job is a remote job and is open to candidates in USA. Waters Corporation is a life sciences and diagnostics company focused on analytical technologies, informatics, and service. The Principal Clinical Technical Specialist reviews clinical records and customer complaints for compliance, provides review metrics, supports complaint investigations, and conducts real-time installation reviews of clinical systems.
Responsibilities
- Review and close customer complaints within Compass
- Review non-complaint clinical records for adherence to our internal processes
- Provide metrics associated with the review of clinical records
- Work closely with the Quality Group to ensure complaint investigations are complete, thorough, and meet regulatory reporting requirements both domestic and international
- Conduct real-time installation reviews of clinical systems during the installation process
Skills
- Minimum bachelor's degree in science or related field, will also consider applications with equivalent experience, training and education
- Minimum of 3+ years work experience on complaint handling, record review, or project management type activities
- Experience working with our LC/MS instrumentation is a requirement or having the ability to attend and pass training courses on Waters instruments
- Proven track record of excellent organization skills and attention to detail
- Excellent oral and written communication skills
- Result oriented with a balance of excellent team cooperation
- Strong networking and communication skills to interact with customers and internal Waters staff
- Exceptional work ethic with proven experience working with other groups to achieve shared goals
- Experience with Customer Complaint Handling in the biotechnology, medical device or pharmaceutical industry preferred
Benefits
- Remote-based position with flexibility in location
Company Overview
Company H1B Sponsorship