Note: The job is a remote job and is open to candidates in USA. UKG provides a workforce operating platform that helps organizations use workforce insights to improve trust, productivity, and talent outcomes. The Principal Business Process Consultant for Support Services partners with leadership to connect data, operations, and decision-making, while shaping priorities, preparing decision support, driving adoption, coordinating readiness, and identifying risks.
Responsibilities
- Serve as the primary day-to-day CXE business partner to Support Services leadership, acting as the connective tissue between enterprise CXE strategy and operational execution
- Maintain prioritization hygiene for Support Services, integrating inputs across analytics, capacity, readiness, and operations to ensure leaders have a clear, current, and shared view of priorities, dependencies, and trade-offs
- Triage and shape incoming work, distinguishing signal from noise, clarifying intent, and ensuring requests align to agreed priorities and outcomes
- Prepare decision-ready materials for the BEP Director and CX leadership, including options, impacts, risks, and trade-offs that enable timely, high-quality decisions
- Own adoption and reinforcement of decisions, ensuring initiatives and changes translate into real behavioral change—not just alignment in meetings or communication
- Coordinate enablement and readiness efforts, partnering with CXE Centers of Excellence to ensure the right support, tools, and guidance are delivered at the right time
- Ensure initiatives are well-formed, with clear outcomes, named owners, success measures, and plans for follow-through
- Surface risks early and proactively, identifying misalignment, capacity strain, or readiness gaps before they result in late escalations or rework
- Capture and synthesize lessons learned, feeding insights back into future planning, readiness assumptions, prioritization, and capacity discussions
- Build enterprise perspective, connecting Support Services needs to broader CXE priorities and helping leaders understand downstream and cross-functional impacts
Skills
- Senior-level experience in business partnering, operations, strategy, or program leadership, preferably in complex, matrixed environments
- Demonstrated ability to connect strategy to execution, translating high-level direction into coordinated, adoptable operational action
- Strong prioritization and systems-thinking skills, with the ability to see across workstreams, dependencies, and constraints
- Experience influencing senior leaders, providing clear recommendations, framing trade-offs, and driving alignment without formal authority
- Operational credibility, with a solid understanding of service delivery, implementation, managed services, or customer-facing operations
- Proven track record of driving adoption and change, not just launching initiatives but ensuring they are sustained in day-to-day behavior
- Excellent communication and synthesis skills, able to distill complexity into clear, decision-ready narratives
- Comfort operating in ambiguity, with the judgment to make progress when inputs are incomplete or competing
- High learning agility and enterprise mindset, with interest in expanding scope beyond a single function or domain
- Demonstrated leadership potential, positioning this role as a feeder for future senior enterprise or operational leadership roles
- Experience in support services, customer operations, or similar service delivery environments preferred
Benefits
- Employees may be eligible to participate in a performance-based bonus plan.
- Employees may be eligible to receive restricted stock unit awards as part of total compensation.
- Flexibility that’s real.
- Benefits you can count on.
Company Overview
Company H1B Sponsorship