Note: The job is a remote job and is open to candidates in USA. Kraken is a global crypto platform offering financial products and services for individual and institutional clients. The Principal, Business Operations - Pro will build operating rhythms, lead cross-functional initiatives, support leadership decision-making with data and KPIs, and improve operational efficiency across the Pro organization.
Responsibilities
- Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities
- Lead and deliver cross-functional projects that don’t fit neatly into a single team but are critical to Pro’s success
- Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early
- Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives
- Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure — from early concept through initial execution
- Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility
- Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through
- Identify bottlenecks in how we operate and propose improvements that help the team scale more efficiently
- Use business intelligence and data to support PMs and leadership across Pro, cutting through competing priorities and surface the best opportunities
- Partner with Compliance and Legal teams to find ways to improve product experience
Skills
- 5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact
- Strong project management skills — you can bring structure to ambiguity and drive initiatives from 0 → 1
- Comfortable with data: you can interpret dashboards, KPIs, and financial/operational metrics to drive insight
- Excellent communicator who can adapt across audiences — from execs to cross-functional ICs
- Highly organized, detail-driven, and biased toward follow-through and execution
- Self-starter who doesn't wait for instructions — you create the roadmap when one doesn't exist
- Experience collaborating across product, engineering, compliance, legal, finance, and marketing
- Belief in Kraken's mission to accelerate financial freedom and inclusion through crypto
Benefits
- Offers Equity
- Offers Bonus
Company Overview